Incident Communications Specialist

Utah Transit Authority seeks an Incident Communications Specialist to coordinate clear, timely information during service disruptions and transit emergencies. In this transportation and warehousing role, you will monitor operations channels, craft rider alerts, social posts, and internal incident updates, and support media and stakeholder communications. You'll collaborate with operations, safety, and customer service teams to ensure accurate, real-time information reaches riders and staff. This position supports UTA's safety-focused, customer-oriented culture and helps maintain public trust and reliable regional mobility.

Responsibilities

• Monitor service and incident channels to identify disruptions and emergencies affecting transit operations

• Draft and distribute real-time rider alerts across web, app, social media, and station channels

• Prepare clear internal incident updates for operations, safety, and leadership teams

• Coordinate messaging with operations, safety, and customer service during incidents

• Maintain incident communication protocols, templates, and escalation workflows

• Support media relations during incidents with accurate, timely information

• Track and log communication performance and rider feedback after incidents

• Assist with preparedness training, drills, and post-incident reviews Required Skills

• Incident communication planning

• Crisis and emergency communications

• Real-time service alert tools

• Social media management

• Copywriting and editing

• Stakeholder and media coordination

• Transit or transportation operations knowledge

• Content management systems (CMS)

• Monitoring and alert platforms

• Data tracking and reporting