Help Desk Support Specialist

MV Transportation is seeking an IT Help Desk Support professional to keep our transportation systems running smoothly. In this role, you will provide first-line technical support for desktops, mobile devices, printers, and transportation-specific software used in scheduling, dispatch, and daily operations. You will troubleshoot hardware, software, and network issues, manage user accounts, and document solutions. Working closely with operations teams, you'll help ensure secure, reliable technology that supports safe, on-time service for riders across our communities.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues via phone, email, and ticketing system

• Install, configure, and troubleshoot desktops, laptops, mobile devices, and printers

• Support transportation-specific applications and systems used in scheduling, dispatch, and operations

• Manage user accounts, permissions, and password resets in Active Directory and related systems

• Monitor and respond to system alerts, escalating complex issues to senior IT staff as needed

• Document incidents, resolutions, and procedures to maintain an accurate knowledge base

• Assist with workstation deployments, upgrades, and routine maintenance

• Follow IT security, data protection, and safety protocols in all support activities

• Collaborate with operations teams to minimize downtime for critical transportation services

• Participate in on-call or after-hours support rotations as required Required Skills

• Windows desktop support

• Microsoft 365 administration

• Active Directory user management

• Basic networking (TCP/IP, DNS, DHCP)

• Remote support tools (RDP, Teams, similar)

• Ticketing systems (Service

• Now, Zendesk, or similar)

• Hardware troubleshooting (PCs, laptops, printers)

• Mobile device support (i

• OS/Android)

• Endpoint security and antivirus tools

• Documentation and knowledge base management