Head Of Customer Operations

Head of Customer Operations

£65,000 - £70,000 (depending on experience) + annual Bonus of us to 30% + Excellent Benefits South West Hybrid Working

Benefits

• Annual bonus scheme of up to 30%

• Private healthcare

• Enhanced pension contribution

• Generous annual leave package

• Professional development support

• Flexible hybrid working

The Opportunity

We're recruiting for a senior operational leadership role with a well-established organisation that is investing in customer experience, service improvement and future growth.

You'll lead a customer-facing operation, driving performance, developing leaders and ensuring excellent service delivery across the business.

Key Responsibilities

• Lead and develop operational teams and managers.

• Drive service improvements and operational efficiencies.

• Improve customer experience and performance outcomes.

• Use data and insight to support business decisions.

• Manage resources, budgets and business performance.

• Work closely with senior stakeholders to deliver strategic objectives.

About You

• Proven leadership experience within operations, customer service or service delivery.

• Strong people management and coaching skills.

• Experience leading change and continuous improvement.

• Customer-focused with a commercial mindset.

• Experience within a regulated environment such as financial services or insurance would be preferred.

Full role profile available on request.

Please contact Lucy Cressy at Pertemps Bristol for a confidential discussion.