Hardware Assessment Co-Ordinator

Job Role: Hardware Assessment Co-Ordinator

Salary: £25,000 per annum.

Contract Type: FT, Monday-Friday 37.5 hrs per week.

Greensafe IT is seeking a detail-oriented and methodical Hardware Assessment Coordinator to join our Internal Engineering Department. This newly created role plays a pivotal part in maximising operational efficiency by acting as a first-stage filter for incoming IT hardware devices ensuring only the devices that require full engineer review reach the engineering team.

The Technical Assessor will be responsible for analysing system-generated diagnostic reports and determining the most appropriate pathway for each device. These pathways may include:

• Further in-depth engineering review

• Warranty route

• Refurbishment

• Straight-to-quote processing While the role does not require deep technical skills or hands-on repair work, an interest in or general understanding of common laptop components (e.g., screens, batteries, keyboards, mainboards, storage devices) will be highly beneficial. This role can progress into a Hardware Repair Technician, or other roles, for the right person.

At GreensafeIT, we are an IT recycler and supplier of IT services, we provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services, while ensuring sustainability remains at the heart of everything we do.

Key Responsibilities:

• Review and interpret automated diagnostic reports for a high volume of incoming IT hardware devices.

• Make accurate decisions on the correct workflow pathway for each device based on report findings.

• Identify devices that do not need full engineering intervention, helping reduce unnecessary workload for engineers.

• Maintain high accuracy and consistency in assessments to ensure optimal productivity throughout the engineering team.

• Monitor and meet specific KPIs related to device throughput, accuracy, and decision quality.

• Collaborate closely with engineers and team leads to refine decision-making criteria and improve overall department performance.

• Escalate unclear or unusual cases promptly to senior engineering staff.

• Provide feedback on recurring diagnostic issues, misreported errors, or opportunities for process improvement.

• Assist in maintaining documentation, workflows, and internal reporting systems as required.

• Ensure all tasks are carried out in compliance with internal processes and policy.

• Follow strict stock management practices Competencies & Behaviours:

• Strong attention to detail and a methodical, process-driven approach to work.

• Ability to interpret information and make logical, evidence-based decisions.

• Good communication skills for liaising with internal stakeholders.

• Ability to work efficiently in a fast-paced, productivity-focused environment.

• Interest in IT hardware, especially laptop components and common faults.

• Experience within a technical, operations, or quality-control environment beneficial.

• Experience or understanding of IT refurbishment, warranty or repair processes would be advantageous, but is not essential.

Benefits:

• Staff discount online store

• Company events

• Refer a friend Scheme - £150+

• On-site Fully Equipped Gymnasium To Apply

If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.