Employee Experience Officer

Americare Senior Living seeks an Employee Experience Officer to champion a resident-centered, compassionate workplace for our senior care communities. In this role, you will design and lead engagement, recognition, and culture initiatives that support caregivers, clinical teams, and support staff. You'll use employee feedback and data to improve onboarding, training, communication, and retention, while promoting dignity, respect, and teamwork. This position partners closely with leaders and HR to build a mission-driven environment where employees feel valued and empowered to provide exceptional senior care.

Responsibilities

• Design and implement employee engagement and recognition programs across senior living communities

• Gather and analyze feedback to improve staff experience, retention, and workplace culture

• Partner with HR and leadership to enhance onboarding, training, and career development pathways

• Lead initiatives that strengthen collaboration between caregiving, clinical, and support teams

• Develop communications that reinforce mission, values, and resident-centered care

• Facilitate workshops and listening sessions to promote empathy, inclusion, and teamwork

• Monitor key people metrics and recommend data-driven improvements to policies and practices

• Support change management efforts and culture-building projects for new or updated programs

• Coordinate staff appreciation, wellness, and resilience-building activities

• Ensure employee initiatives support high-quality care and strong relationships with residents and families Required Skills

• Employee engagement program design

• HR metrics and data analysis

• Change management

• Onboarding and training program development

• Internal communications

• Employee relations

• Facilitation and workshop delivery

• Organizational development

• Conflict resolution

• Project management