Director of Human Resources

Millennium Times Square New York seeks a Director of Human Resources to lead HR operations for our full-service Times Square hotel. In this fast-paced, guest-focused environment, you will oversee recruitment, onboarding, performance management, employee relations, and compliance with New York labor laws. You will partner with hotel leadership to build a diverse, engaged, and service-driven team, manage training and development, and support benefits administration. This role is ideal for a hospitality HR leader passionate about culture, teamwork, and career growth within a global hotel group.

Responsibilities

• Lead all HR functions including recruitment, onboarding, performance management, and employee relations for a full-service Times Square hotel

• Partner with hotel leadership to align HR strategies with business goals and brand standards

• Develop and enforce HR policies, compliance with labor laws, and workplace safety standards

• Oversee talent acquisition for hourly and management roles, ensuring strong guest-focused hires

• Design and manage training, development, and succession planning programs

• Lead employee engagement, recognition, and retention initiatives in a fast-paced hospitality environment

• Manage benefits administration and support payroll coordination with corporate teams

• Handle investigations, conflict resolution, and disciplinary actions with fairness and confidentiality

• Monitor HR metrics, turnover, and staffing levels; recommend improvements to operations

• Serve as cultural ambassador, promoting diversity, professionalism, and service excellence Required Skills

• Human resources strategy

• Hospitality HR operations

• Talent acquisition and recruiting

• Employee relations

• Performance management systems

• Training and development

• HR compliance and labor law (NY)

• Benefits administration

• HR data and metrics

• Change management