Digital Challenge Officer

We're recruiting an interim Digital Challenges Officer (12m) for a leading national health charity. You will deliver exceptional experience for supporters taking part in online fundraising challenges.

The role: You will join a supportive, collaborative team with exciting ambitions.

You will keep supporters motivated, confident and well supported throughout their journey, using proactive communication, tailored stewardship and high-quality care to meet or exceed engagement and income targets.

Develop insight-led communications and personalised engagement strategies that improve the supporter experience, strengthen loyalty and contribute to sustainable fundraising growth.

Analyse campaign and supporter data, optimise supporter journeys, improve campaign performance and maximise income.

Deliver day-to-day operational and project work consistently to a high standard Plan and deliver projects within agreed timescales and resources.

Work constructively with colleagues and stakeholders to achieve shared goals, address challenges and contribute to well-planned projects and working groups.

The Candidate: Experience of managing digital fundraising activity, across multiple channels or products.

Knowledge of Meta-led fundraising products and experience of designing, testing and optimising supporter journeys that balance an excellent experience with fundraising objectives.

Experience of developing insight-led creative content and communications.

Experience of monitoring and reporting on live activity, identifying trends and recommending practical improvements.

Experience of multi-channel marketing, including digital, social, influencer, email and offline activity, to drive fundraising and engagement.

Working knowledge of fundraising regulation, safeguarding and data protection requirements, including UK GDPR.