Desktop Support Engineer

Desktop Support Engineer Stevenage

VIQU have been approached by a customer who are seeking a Desktop Support Engineer to provide additional BAU support to their onsite IT team.

The successful Desktop Support Engineer will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service across both face-to-face and remote interactions.

The role:

This role will involve providing hands-on Desktop Support to end users, including handling incoming support calls, assisting users via walk-up support and managing tickets through the internal ticketing system. The successful candidate will be responsible for troubleshooting and resolving a range of hardware, software and access issues, whilst escalating more complex incidents where required.

Key skills & responsibilities for the Desktop Support Engineer:

• Desktop / 1st Line / Service Desk Support in a Windows / Microsoft environment

• Handling incoming IT support calls and resolving user issues

• Providing face-to-face walk-up IT support

• Managing, triaging and updating support tickets

• SharePoint

• Windows 10

• Office 365 / Microsoft 365

• Active Directory

• Azure

• Supporting AV meeting room set-ups and technical issues

• Troubleshooting hardware and software break/fix issues

• Escalating incidents to relevant teams where necessary

• Excellent customer service and communication skills Role details:

Job role: Desktop Support Engineer Job type: Contract Location: Stevenage 5 days per week onsite

Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.

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