Data Center Operations Manager

Amazon Web Services, Inc. seeks a Data Center Night Manager to lead mission-critical night-shift operations for AWS data centers. In this field-based role, you will manage technicians, oversee incident response, and safeguard uptime, security, and safety for global cloud infrastructure. You'll coordinate with engineering, facilities, and security teams to resolve complex issues, enforce runbooks and change processes, and deliver clear shift reporting. In AWS's customer-obsessed, innovative culture, you'll drive continuous improvement, develop talent, and learn cutting-edge cloud technologies while supporting large-scale, always-on services.

Responsibilities

• Lead night-shift operations across AWS data center facilities, ensuring uptime, security, and safety

• Monitor infrastructure health, incident queues, and SLAs; coordinate rapid response to outages or performance issues

• Manage and coach night-shift technicians, scheduling, and workload prioritization

• Implement and enforce operational runbooks, change management, and escalation procedures

• Partner with engineering, facilities, and security teams to resolve complex technical issues

• Track operational metrics, create shift reports, and communicate status to daytime leadership

• Ensure compliance with AWS security, safety, and regulatory standards

• Drive continuous improvement initiatives to reduce incidents and improve efficiency Required Skills

• Data center operations management

• Incident and problem management

• IT infrastructure monitoring tools (e.g., Cloud

• Watch, Nagios, Solar

• Winds)

• Server and network hardware troubleshooting

• Change management and runbook execution

• People management and shift scheduling

• Root cause analysis and reporting

• ITIL-based service operations

• Physical security and access control procedures

• Environmental and power systems awareness (HVAC, UPS, generators)