Customer Service & Sales Support Administrator

Customer Service & Sales Support Administrator Alcester (Office Based) £26,000 - £30,000 DOE Full Time, Monday to Friday Immediate Requirement

Pertemps are recruiting on behalf of a growing and successful business based in Alcester. We are seeking a proactive and customer-focused individual to join the team in a varied Customer Service & Sales Support Administrator position.

This role will play an important part in the day-to-day running of the business, acting as a key point of contact for customers while supporting order processing and administrative functions. The successful candidate will thrive in a fast-paced environment and be comfortable managing multiple priorities while delivering excellent customer service.

Key Responsibilities

• Answering incoming telephone calls and directing enquiries appropriately

• Processing customer orders accurately and efficiently

• Speaking with customers regarding orders, deliveries and general enquiries

• Providing a high level of customer service at all times

• Building and maintaining strong customer relationships

• Liaising with internal departments to ensure customer requirements are met

• Managing customer queries and resolving issues in a professional manner

• Updating internal systems and maintaining accurate records

• Supporting the wider team with general administrative duties

• Ensuring orders progress smoothly from receipt through to completion

Skills & Experience

• Immediately available or available on a short notice period

• Previous customer service and/or administration experience

• Excellent communication skills, both written and verbal

• Strong organisational skills and attention to detail

• Good IT skills, including Microsoft Office

• Ability to prioritise workload and manage multiple tasks

• Comfortable speaking with customers over the phone and via email

• Ability to work effectively under pressure in a busy environment

• Experience working with CRM or ERP systems

If you are an organised and customer-focused professional who enjoys working in a busy environment and delivering exceptional service, we would love to hear from you.