CRM & Analytics Specialist

CRM & Analytics Specialist Central London Up to £50,000 + benefits Hybrid working We're recruiting for a growing multi-site business looking for a CRM & Analytics Specialist to take ownership of the day-to-day performance of its in-house CRM platform.

This is a 70% CRM / 30% analytics role, working alongside experienced CRM and data specialists. You'll support users across a national store network, troubleshoot issues, improve workflows and help turn customer and sales data into useful commercial insight. What you'll be doing

• Support and maintain an in-house CRM platform

• Troubleshoot bugs, system issues and user queries

• Become a key point of contact for teams across multiple locations

• Improve CRM workflows, forms and customer enquiry processes

• Support integrations, upgrades, testing and data migrations

• Write and run SQL queries

• Monitor and improve data quality

• Support reporting across sales, marketing and operations

• Build and maintain dashboards using Power BI or Tableau

• Analyse enquiry, conversion, customer and revenue performance

• Work closely with CRM, data, commercial and operational teams What we're looking for You'll need strong hands-on CRM experience and the confidence to take ownership when something isn't working.

Ideally you'll have:

• 3+ years' CRM administration / systems experience

• Good SQL knowledge, ideally able to build queries from scratch

• Experience supporting sales, customer or enquiry-based CRM systems

• Strong Excel and reporting skills

• Experience with Power BI, Tableau or similar

• Confidence troubleshooting system issues

• Excellent communication skills with non-technical users

• A calm, positive approach when working under pressure Experience within retail, retail sales, self-storage, property, leisure or another multi-site customer business would be particularly relevant.

Knowledge of PHP, IIS, APIs or SQL Server would be useful, but isn't the main focus of the role.

Why apply?

You'll join a collaborative team with experienced CRM and data specialists around you, while gradually taking more ownership as your knowledge develops.

It's a great opportunity for someone who enjoys the mix of systems, problem-solving, data and commercial

performance and wants to become a key CRM specialist within a growing business.

Salary: Up to £50,000 + benefits Location: Central London Working pattern: Full-time, 4 days per week in the office

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