Client Service Manager

A fantastic opportunity has arisen for an experience Client Service Manager within a leading independent provider of commercial finance.

The successful candidate will be responsible for the management of a portfolio of clients, ensuring exceptional customer service, whilst effectively identifying and managing risk to prevent loss of income.

Key Responsibilities:

• Manage a designated portfolio of clients.

• Maintain a full working knowledge of all clients.

• Ensure excellent levels of service are delivered so client satisfaction levels remain high.

• Ensure no client terminates on the grounds of poor service.

• Minimise third party complaints.

• Be the clients first point of contact for any payment requests, queries and ledger updates.

• Monitor and process client payments through the operating system within your agreed personal mandate level.

• Supply cover for the Credit Control team during staff absences.

Key Requirements:

• Excellent attention to detail.

• Excellent communications skills, both written and verbal.

• Ability to build and maintain strong working relationships, both internally and externally.

• Microsoft Office (Outlook, Word, Excel).

• Administration, planning and organising skills with good time management.

• Prior experience in invoice finance would be beneficial, but is not essential.

In return the successful candidate will be rewarded with a competitive basic salary, plus bonus and a range of additional benefits.