Call Center Sales Representative - Software & Technology

MCI Careers seeks Call Center Sales Representatives to drive revenue and deliver exceptional customer experiences for leading technology and software brands. In this fast-paced role, you'll handle inbound and outbound calls, qualify leads, present product and service solutions, overcome objections, and close sales while meeting or exceeding KPIs. You'll use CRM and call center tools to document interactions and follow structured scripts and compliance standards. MCI offers paid training, ongoing coaching, clear performance metrics, and merit-based advancement in a performance-driven, team-oriented environment with exposure to innovative CX technologies.

Responsibilities

• Handle high-volume inbound and outbound sales calls for technology and software clients

• Qualify prospects, identify customer needs, and match appropriate solutions

• Follow scripts and compliance guidelines while adapting to customer responses

• Present product features, benefits, and pricing clearly and persuasively

• Overcome objections and close sales to meet or exceed targets

• Accurately document interactions and outcomes in CRM and call center systems

• Meet KPIs including conversion rates, call volume, and quality scores

• Collaborate with team members and supervisors to improve performance

• Participate in ongoing training, coaching, and skill development

• Uphold customer satisfaction standards and represent client brands professionally Required Skills

• Inbound and outbound calling

• CRM software usage

• Sales prospecting

• Customer needs analysis

• Objection handling

• Closing techniques

• Data entry and documentation

• Basic computer literacy

• Multitasking in fast-paced environment

• KPI and metric tracking