Assistant Dept Manager

Family Tree Nursery is seeking an Assistant Dept Manager to support daily operations in our busy retail garden center. You'll help lead a small team, ensure excellent customer service, and maintain healthy, well-presented plants and products. Responsibilities include assisting with staff scheduling, training, and task delegation, monitoring inventory and merchandising displays, and supporting opening/closing procedures. You'll work hands-on with plants, answer gardening questions, and uphold our standards of quality, safety, and cleanliness while contributing to a positive, learning-focused culture.

Responsibilities

• Assist Department Manager with daily department operations in the retail garden center

• Provide friendly, knowledgeable customer service and gardening advice

• Support staff scheduling, training, and task delegation

• Maintain plant health, product quality, and merchandising standards

• Monitor inventory levels and assist with restocking and ordering needs

• Support opening and closing procedures, including cash handling and store readiness

• Ensure a clean, safe, and organized sales floor and work area

• Resolve routine customer concerns and escalate issues when needed

• Collaborate with team members to meet sales and service goals

• Promote Family Tree Nursery's values of quality, integrity, and community connection Required Skills

• Retail operations

• Team leadership

• Customer service

• Cash handling/POS systems

• Inventory management

• Merchandising

• Basic horticulture knowledge

• Scheduling support

• Safety and housekeeping standards

• Conflict resolution