Application Support Engineer

Applications Support Engineer 65,000 Maidenhead Hybrid Working Pattern

Overview: An excellent opportunity has arisen for an Applications Support Engineer to join an established organisation, providing support across core business applications.

The successful candidate will provide Level 1 support, manage Level 2/3 escalations and support application improvements and transformation projects. You will work closely with internal teams and third-party providers to ensure systems remain effective and reliable.

Role & Responsibilities:

• Support core business applications and ensure business continuity.

• Provide application support and escalate complex L2/L3 issues.

• Troubleshoot application, database and system issues.

• Work with business teams to understand and resolve requirements.

• Support application integration, automation and process improvements.

• Support databases, master data and operational reporting.

• Support document management and content workflows.

• Contribute to application projects, including testing and implementation.

• Manage software vendors, SaaS providers and service partners.

• Support access, licensing, security and disaster recovery.

• Maintain system documentation and architecture diagrams.

• Identify opportunities to improve processes and reduce manual work.

Skills & Experience Essential:

• Experience in application, IT or technical support.

• L1/L2/L3 application support experience.

• Strong troubleshooting and problem-solving skills.

• Experience supporting business applications and users.

• Understanding of databases and data management.

• Experience gathering requirements and resolving system issues.

• Experience working with vendors or SaaS providers.

• Strong communication and organisational skills.

Desirable:

• Experience with systems integration, automation or transformation.

• Knowledge of document management systems.

• Experience with systems administration, security or disaster recovery.

• Experience producing reports or dashboards.

• Experience maintaining technical documentation.