Intec Select Ltd jobs

Application Support Analyst Up to 55,000 + 20% Discretionary Bonus London (Hybrid) I'm currently partnering with a leading global organisation who are looking to hire an Application Support Analyst to join their growing IT team in London. This is an excellent opportunity for a customer-focused support professional with strong application support experience to play a key role in supporting and improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities - Provide 1st and 2nd line support across key business applications - Investigate, diagnose and resolve user issues within agreed SLAs - Act as an escalation point between support teams and technical specialists - Support incident, problem and change management processes - Deliver user onboarding and training sessions - Create and maintain knowledge base articles, FAQs and support documentation - Monitor ticket trends and user feedback to identify service improvements - Support major incidents, system outages and disaster recovery testing - Collaborate with internal teams and third-party providers to ensure excellent service delivery - Drive process improvements and contribute to the modernisation of digital services What We're Looking For - Previous experience in an Application Support Analyst, Service Desk Analyst, IT Support Analyst or similar role - Strong user-facing and stakeholder management skills - Experience working with ITSM platforms such as ServiceNow or similar - Knowledge of Incident, Problem and Change Management processes - Excellent troubleshooting and analytical skills - Experience documenting support procedures and knowledge articles - ITIL v3, v4 or equivalent service management experience What's on Offer? - Up to 55,000 salary - 20% discretionary bonus - London-based role - Exposure to business-critical global systems - Opportunity to influence service improvements and digital transformation initiatives - Collaborative and supportive team environment Application Support Analyst Up to 55,000 + 20% Discretionary Bonus London (Hybrid)

Senior Mobile QA Engineer (iOS & Android) 350 to 400 per day Outside IR35 Initial 6-Month Contract Hybrid (Stratford, London) Immediate Start Available Our trusted partner within the Ed-Tech sector, employing over 10,000 people across 100 countries and supporting more than 600 million users globally, is seeking an experienced Senior Mobile QA Engineer to join a high-profile product engineering team developing innovative mobile learning applications. This role is ideal for a QA professional with extensive experience testing native and cross-platform mobile applications across iOS and Android environments, coupled with a strong background in test automation and modern Agile delivery practices. Key Responsibilities - Lead quality assurance activities across mobile applications, ensuring exceptional user experience on both iOS and Android platforms. - Develop and execute comprehensive test strategies, test plans and test cases. - Design, implement and maintain automated testing frameworks and tooling. - Perform functional, regression, exploratory, performance, usability and compliance testing. - Collaborate closely with Product Owners, Developers and Infrastructure teams throughout the SDLC. - Identify, document and manage defects through to resolution. - Support continuous improvement of QA processes, automation capabilities and CI/CD practices. - Provide guidance on mobile testing best practices, device compatibility and platform-specific considerations. Essential Skills & Experience - Proven experience as a Senior QA Engineer within a mobile application environment. - Extensive testing experience across iOS and Android platforms. - Strong hands-on experience with mobile automation tools such as Appium, Cypress, Selenium or Playwright. - Experience testing APIs and backend services supporting mobile applications. - Strong understanding of Agile delivery methodologies. - Experience building and maintaining automated test suites. - Knowledge of CI/CD pipelines and modern software delivery practices. - Excellent communication and stakeholder management skills. Highly Desirable - Experience testing AI-powered applications, conversational interfaces or chatbots. - Experience with Python and/or TypeScript. - Experience testing voice-enabled applications. - Experience within Ed-Tech, Education, SaaS or Product-led organisations. - Exposure to AWS cloud environments. - Experience with performance, security or compliance testing. The interview process consists of two remote stages with the opportunity to start immediately.

Technical Operations Manager Up to 60,000 + Bonus Hybrid (Uxbridge) IT We're looking for a Technical Operations Manager to lead our Technical Support and Field Services teams, ensuring the delivery of exceptional technical support, operational excellence, installation quality, and customer service. This is a fantastic opportunity for someone who enjoys combining people leadership, technical problem-solving, operational performance, and continuous improvement in a fast-paced technology environment. What you'll be doing - Leading and developing Technical Support and Field Service teams - Acting as the senior technical escalation point for complex customer and operational issues - Driving SLA performance, service quality and customer satisfaction - Managing installation quality, audits, and technical standards - Working with OEMs, dealer groups and third-party installation partners - Monitoring device performance and operational KPIs to improve reliability and service delivery - Implementing process improvements and driving operational excellence - Supporting compliance, certification activities and technical governance What we're looking for - Proven leadership experience within Technical Operations, Technical Support, Engineering, Service Delivery or Field Service Management - Strong knowledge of telematics, connected vehicles, GPS/GNSS, CAN Bus, vehicle electrical systems, remote diagnostics and vehicle integration - Experience managing technical teams and third-party service providers - A data-driven approach to problem solving and continuous improvement - Excellent stakeholder management and communication skills - Auto-electrical qualifications or equivalent automotive electrical experience desirable - Full UK driving licence Why apply? - Hybrid working environment - Opportunity to lead and shape a critical technical function - Exposure to innovative connected vehicle technologies - Collaborative and supportive team culture - Excellent career development opportunities Technical Operations Manager Up to 60,000 + Bonus Hybrid (Uxbridge) IT

Principal UX/UI Designer - 500 - 600 per day Inside IR35 - 6 - month contract - London - West End (Hybrid - 2 days per week onsite) Overview An exciting opportunity has arisen with a growing SaaS company based in London for an experienced UX/UI Designer to join their team on a 6-month contract. This is a key role focused on designing intuitive, scalable and accessible digital experiences across complex SaaS products and digital platforms. The ideal candidate will have strong experience designing SaaS products and digital experiences, with advanced Figma expertise and the ability to collaborate closely with cross-functional teams to deliver high-quality solutions. Role & Responsibilities - Own UX and UI design across SaaS products and digital experiences. - Create user journeys, user flows, prototypes, and high-fidelity UI designs. - Develop Figma design components and contribute to scalable design systems. - Design intuitive and user-friendly interfaces. - Produce clear design documentation, annotations, and developer handoff materials. - Collaborate closely with Product, Engineering, and stakeholders throughout the Agile delivery lifecycle. - Advocate for user-centred design, accessibility, and best practices. - Translate business requirements, user needs, and technical constraints into intuitive digital experiences. Skills & Experience - Proven experience as a UX/UI Designer, Product Designer, or Interaction Designer within digital product environments. - Strong portfolio demonstrating UX/UI design across digital products. - Advanced proficiency in Figma, including design, prototyping, and collaboration workflows. - Strong experience with UX design, UI design, user flows, wireframing, prototyping, and design systems. - Experience designing SaaS products, websites, or digital applications. - Experience collaborating closely with developers throughout the product delivery process. - Excellent stakeholder communication skills with experience working in Agile product teams.

First Line IT Support Analyst 30,000 - 40,000 London (5 Days Onsite) Global Brand Are you passionate about technology and delivering exceptional IT support? We're working with a well-established international organisation looking for a First Line IT Support Analyst to join their growing technology team in London. This is an excellent opportunity for someone with around 1+ years of IT support experience who is looking to develop their skills in a fast-paced, collaborative environment with exposure to users and technologies across multiple global locations. The Role As the first point of contact for IT support, you'll play a key role in ensuring users receive a professional, responsive, and high-quality service. You'll support colleagues both on-site and remotely, helping to resolve technical issues while contributing to the ongoing improvement of IT operations and user experience. Key Responsibilities - Provide 1st line IT support to users across the London office - Log, categorise and prioritise helpdesk tickets through the IT service management system - Troubleshoot hardware, software and user access issues - Perform password resets and general user administration - Deliver deskside support for local users and remote support for international teams - Support and administer Intune-managed devices - Maintain meeting room and shared office IT equipment - Manage IT asset inventory and equipment procurement - Collaborate with global technology teams on projects, rollouts and service improvements - Support security best practices and compliance initiatives - Contribute to continuous improvement across IT operations and user satisfaction What We're Looking For - At least 1 year of experience in an IT Support or Service Desk role - Strong knowledge of Windows operating systems - Experience with Microsoft 365 and SharePoint administration - Excellent troubleshooting and problem-solving abilities - Strong communication and customer service skills - Ability to work independently and manage priorities effectively - A proactive mindset and genuine enthusiasm for technology - Team player who enjoys helping others and delivering first-class support What's On Offer? - Salary of 30,000 - 40,000 - Exposure to international IT operations - Supportive and collaborative team environment - Opportunity to develop your technical skills and career - Work with modern Microsoft technologies and global infrastructure First Line IT Support Analyst 30,000 - 40,000 London (5 Days Onsite) Global Brand

Principal Engineer (Payments) Our long-term trusted partner, a leading financial services corporation, is hiring a Principal Engineer who has strong hands on capabilites in Java (17/21) & payment product experience who can contribute to real-time architectural decision making leading vision & strategy across Faster Payments, Real-Time Payments, Card payments, BACS, mobile wallets and APIs. Our client is paying a basic salary up to 110,000 (circa) + 25% bonus + benefits to be based in London, Chatham (Kent) or Wolverhampton onsite 2 days per week. Our client is seeking experienced Principal Engineer with recent retail / digital banking experience who is happy to be hands on (80%) and 20% architectural leadership by leading through example. Your responsibilities will include: - Lead the development and implementation of a modern cloud foundation and data platform that is robust, scalable, fully automated, secure, and can support the growth of the business. - Build Scalable Architectures: Leverage modern technologies to design and implement scalable, secure, and high-performing cloud-native solutions. - API Development and Integration: Design and build secure RESTful and GraphQL APIs, ensuring seamless integration with core banking systems (e.g., Mambu) and external services like Open Banking platforms. - Data Engineering and Analytics: Work closely with data teams to define robust data pipelines and scalable cloud-based data platforms using tools like Apache Kafka, Snowflake, or Databricks. - Monitoring and Performance Tuning: Implement advanced monitoring and observability solutions using tools like Prometheus, Grafana, or Datadog to proactively identify and resolve performance bottlenecks. - Code and System Optimisation: Proactively analyse and optimise existing systems for improved performance, scalability, and maintainability. Core skill set for this position: - Strong experience building and scaling banking payment systems including either Faster Payments, Real-Time Payments, Card payments, BACS, mobile wallets and APIs is a must have. - Experience leading upon architectural challenges, system scalability, and guidance of engineering teams is a must. - A background in Java, C#, Python, or React development with experience providing hands-on technical leadership is a must. - Strong background in core banking systems/platforms (Mambu), cloud-native architectures, microservices and DevOps practices - Solid understanding of regulatory, risk and compliance requirements (e.g. PSD2, PCI DSS, GDPR) - Experience with cloud platforms (AWS, Azure or GCP) and modern data platforms Benefits: 110,000 crica / 25% bonus / 28 days holiday / Holiday Purchase Scheme / Occasional travel / Health Insurance / 13% pension / plus much more. Principal Engineer (Payments)