Account Manager II

FM is seeking an Account Manager II to own strategic customer relationships for our workplace and facilities management software. You will manage a portfolio of enterprise accounts, drive renewals and expansion, and serve as a trusted advisor on space optimization and building operations. Partner with product, implementation, and support teams to ensure adoption, resolve issues, and identify upsell opportunities. You will analyze usage data, prepare business reviews, and translate client goals into solutions while contributing feedback that shapes FM's roadmap and long-term customer success.

Responsibilities

• Manage a portfolio of enterprise customer accounts to drive retention and growth

• Lead renewal and expansion conversations, identifying upsell and cross-sell opportunities

• Act as primary point of contact and trusted advisor on FM's workplace and facilities solutions

• Analyze product usage and performance data to deliver insights and recommendations

• Prepare and deliver executive business reviews and account plans

• Coordinate with product, implementation, and support teams to resolve issues and improve adoption

• Gather customer feedback and share insights to influence product roadmap and services

• Document account activity, pipeline, and risks in CRM tools

• Support onboarding and change management for new stakeholders within existing accounts

• Monitor market and customer trends to identify new value opportunities for clients Required Skills

• Account management

• B2

• B Saa

• S sales or renewals

• CRM tools (Salesforce or similar)

• Data analysis and reporting

• Customer success methodologies

• Contract negotiation

• Presentation and demo skills

• Facilities/workplace management domain knowledge

• Stakeholder management

• Strategic account planning