Account Management Representative

Covista seeks an Account Management Representative to support business clients using our telecommunications and data solutions. In this role, you'll manage a portfolio of accounts, serve as the primary contact, and ensure reliable service and strong relationships. You'll handle inquiries, coordinate issue resolution with technical teams, and identify opportunities to optimize and expand services. Success means delivering responsive, expert support, driving renewals and upsells, and maintaining accurate CRM records in a fast-paced, service-focused environment with room to grow your telecom and networking skills.

Responsibilities

• Manage a portfolio of business telecom accounts, ensuring client satisfaction and retention

• Serve as primary point of contact for customer inquiries, issues, and service changes

• Identify client needs and recommend Covista voice and data solutions to optimize communications

• Coordinate with technical and support teams to resolve service problems promptly

• Monitor account usage, contract terms, and renewals; prepare proposals and quotes

• Assist with onboarding new clients and guiding them through implementation

• Track customer feedback and escalate recurring issues for process improvement

• Maintain accurate records in CRM systems and prepare regular account reports

• Support upsell and cross-sell initiatives to grow account revenue

• Stay current on Covista products, telecom trends, and competitive offerings Required Skills

• B2

• B account management

• Customer relationship management

• Telecommunications products and services knowledge

• CRM software (e.g., Salesforce)

• Sales and upselling techniques

• Contract and renewal management

• Data/voice networking basics

• Troubleshooting coordination

• Written and verbal communication

• Presentation and negotiation