1st Line IT Support Technician

1st Line IT Support Technician

Salary: £26,000-£30,000 per year Location: Saffron Walden Job Type: Full-time, Hybrid

About Us

Our client is a growing IT managed services business providing IT and infrastructure solutions to a range of customers.

We are looking for an enthusiastic 1st Line IT Support Technician to join the team and provide day-to-day technical support to customers.

Key Responsibilities

• Provide 1st line technical support via telephone, email and ticketing systems.

• Troubleshoot basic hardware, software and Windows issues.

• Support Microsoft 365 and user accounts.

• Assist with basic Active Directory and networking issues.

• Set up and configure laptops, desktops and peripherals.

• Manage and update support tickets.

• Escalate more complex issues to 2nd Line.

• Provide excellent customer service.

About You

We are open to entry-level candidates and those with some previous IT support experience or a foundation in IT.

You should have:

• An interest in developing a career in IT.

• Basic Windows and Microsoft 365 knowledge.

• Good general computer and troubleshooting skills.

• Strong communication and customer service skills.

• A willingness to learn and develop.

A full UK driving licence and access to a car is preferred.

What We Offer

• £26,000-£30,000 salary

• Hybrid working

• Clear progression into 2nd Line support

• Company pension

• Additional annual leave

• Company events

• On-site parking

• Paid overtime opportunities

• Funding towards IT certifications