Site Reliability Engineering Intern - Payments Technology

As a Site Reliability Engineering Intern at Mastercard, you will support the design, monitoring, and operation of large-scale, cloud-based systems that power secure, global payments. Working alongside experienced SREs and software engineers, you'll help maintain production environments, assist in incident response, and contribute to root-cause analysis to prevent recurrence. You'll aid in building automation for deployments, monitoring, and alerting, and help document runbooks and processes. This internship offers exposure to cutting-edge technologies, modern DevOps practices, and a collaborative culture focused on innovation and continuous learning.

Responsibilities

• Assist in maintaining and monitoring production and cloud infrastructure

• Support incident response, troubleshooting, and root-cause analysis

• Help improve system reliability, scalability, and performance

• Contribute to automation of deployments, monitoring, and alerts

• Work with engineers to implement reliability best practices

• Document processes, runbooks, and technical findings

• Participate in on-call simulations and reliability exercises

• Collaborate with cross-functional teams in an Agile environment Required Skills

• Linux system administration basics

• Cloud computing fundamentals (AWS/GCP/Azure)

• Scripting/programming (Python, Java, or Go)

• CI/CD pipelines and Dev

• Ops concepts

• Containers and orchestration (Docker, Kubernetes)

• Monitoring and logging tools (Prometheus, Grafana, ELK, etc.)

• Networking fundamentals (TCP/IP, DNS, HTTP)

• Version control with Git

• Automation and Infrastructure as Code concepts

• Troubleshooting and root-cause analysis