ServiceNow Workflow Manager

GovCIO LLC seeks a ServiceNow Workflow Manager to lead design, optimization, and governance of ServiceNow workflows within our Information Technology & Digital Solutions organization supporting federal clients. You will own end-to-end workflow strategy, translating customer and cyber security needs into scalable ITSM and automation solutions aligned with ITIL. Partnering with cross-functional teams, you'll manage platform roadmaps, integrations, and releases while ensuring compliance with federal security and data standards. GovCIO's agile, innovative culture offers significant growth, visibility, and impact within mission-critical government IT programs.

Responsibilities

• Lead design, configuration, and optimization of Service

• Now workflows across IT & Digital Solutions.

• Translate business requirements into scalable Service

• Now solutions aligned with ITIL best practices.

• Collaborate with cyber, infrastructure, and application teams to integrate Service

• Now with other enterprise tools.

• Oversee Service

• Now releases, upgrades, and change management processes.

• Develop dashboards and reports to track workflow performance and service quality.

• Provide technical guidance and mentorship to analysts and developers on the Service

• Now platform.

• Ensure compliance with federal security, data, and configuration management standards.

• Engage stakeholders to continuously improve processes and user experience.

• Document solutions, standards, and governance for Service

• Now workflows.

• Support incident, problem, and request fulfillment processes using Service

• Now.

Required Skills

• Service

• Now platform administration

• Service

• Now workflow design

• ITSM/ITIL processes

• Service

• Now scripting (JavaScript, Glide)

• Integration via REST/SOAP APIs

• Agile project management

• Requirements gathering

• Change and release management

• Performance monitoring and reporting

• Stakeholder communication