ServiceNow Technical Architect

GovCIO LLC seeks a ServiceNow Technical Architect to design and lead secure, scalable ServiceNow solutions for federal defense and aerospace customers within our IT & Digital Solutions team. You will define platform architecture, integrations, and data models, ensuring compliance with government and DoD standards while enabling mission critical workflows. Partnering with cybersecurity, infrastructure, and product teams, you will guide developers, set technical standards, and drive continuous improvement. GovCIO's agile, innovation driven culture offers significant opportunities for learning, leadership, and impact in transforming government IT.

Responsibilities

• Lead end to end Service

• Now architecture and solution design for defense and aerospace customers

• Translate federal and Do

• D requirements into scalable, secure Service

• Now implementations

• Guide configuration, customization, and integrations across ITSM and related modules

• Establish platform standards, reusable patterns, and governance for CMDB and workflows

• Collaborate with security, infrastructure, and application teams to ensure compliance with federal policies

• Provide technical leadership, code reviews, and mentorship to developers and admins

• Produce architecture diagrams, design documents, and implementation roadmaps

• Drive continuous improvement, performance optimization, and innovation on the Service

• Now platform Required Skills

• Service

• Now platform architecture

• Service

• Now ITSM/ITOM/ITBM modules

• Service

• Now scripting (JavaScript, Glide)

• Service

• Now integrations (REST/SOAP APIs)

• Solution design & technical documentation

• Agile delivery methods

• CMDB design and governance

• Security and compliance (Do

• D/Fed

• RAMP)

• Performance tuning & scalability

• Stakeholder and requirements management