ServiceNow Architect

GovCIO LLC seeks a ServiceNow Architect to lead design and implementation of secure, scalable ServiceNow solutions for federal agencies. In this mission-driven, collaborative environment, you'll own platform architecture, translate mission and business needs into ServiceNow capabilities, and ensure alignment with federal security and compliance standards. Partner with product owners and engineers to define roadmaps, oversee integrations and CMDB strategy, and guide best practices. You'll mentor developers, champion automation and user experience, and continuously improve performance to support critical government programs.

Responsibilities

• Lead end-to-end architecture and design of the Service

• Now platform for federal clients

• Translate mission and business requirements into scalable Service

• Now solutions and roadmaps

• Configure and optimize core Service

• Now modules, workflows, and automation

• Design and oversee integrations, data flows, and CMDB/discovery strategy

• Ensure alignment with federal security, compliance, and performance standards

• Collaborate with product owners, engineers, and stakeholders in an agile environment

• Provide technical leadership, code reviews, and mentorship to Service

• Now developers

• Develop and maintain technical documentation, standards, and best practices Required Skills

• Service

• Now platform architecture

• Service

• Now ITSM/ITOM/HRSD modules

• Service

• Now scripting (JavaScript, Glide)

• REST/SOAP API integrations

• CMDB and discovery design

• Workflow and automation design

• Agile delivery methods

• Fed

• RAMP/government security compliance

• Cloud platforms (AWS/Azure)

• Technical documentation