Retail Sales Consultant - Telecommunications

Astound is seeking a Retail Sales Consultant to promote our high-speed internet, TV, and phone services in a dynamic store environment. You'll engage walk-in customers, assess their needs, and recommend tailored broadband, video, and voice solutions. Responsibilities include demonstrating products, processing orders, activating services, and meeting or exceeding sales targets while delivering exceptional, customer-first service. You'll educate customers on WiFi and streaming options, support issue resolution, and represent Astound's local, community-focused brand. This role offers growth in a fast-paced, technology-driven telecommunications setting.

Responsibilities

• Engage walk-in customers and provide consultative guidance on internet, TV, and phone services

• Assess customer needs and recommend tailored broadband, video, and voice packages

• Demonstrate Wi

• Fi, streaming, and equipment features to drive product adoption

• Process orders, activations, and changes using POS and CRM systems accurately

• Meet or exceed individual and store sales targets and key performance metrics

• Handle payments, cash reconciliation, and contract documentation with accuracy

• Educate customers on self-service tools, billing, and account management

• Support basic troubleshooting questions and direct customers to support channels as needed

• Maintain a clean, organized, and brand-compliant retail environment

• Participate in ongoing training to stay current on Astound products, promotions, and competitors Required Skills

• Retail sales

• Point-of-sale (POS) systems

• Telecommunications products knowledge

• Customer relationship management (CRM) software

• Consultative selling

• Cash handling and reconciliation

• Product demonstrations

• Lead generation

• Microsoft Office or Google Workspace

• Basic networking and Wi

• Fi knowledge