Retail & Field Sales Representative - Telecommunications

Astound is hiring Retail Sales Representatives to promote our high-speed internet, TV, and phone services to residential and small business customers. In this role you'll engage walk-in and field prospects, assess needs, and recommend fiber-rich broadband, WiFi, and streaming solutions. You'll drive sales to meet or exceed quotas through consultative selling, demos, and local events, while delivering an exceptional customer experience. You'll process orders, manage accounts using CRM and POS tools, and collaborate with teammates. Astound offers training, growth opportunities, and a customer-first, community-focused culture.

Responsibilities

• Engage walk-in and field prospects to promote Astound broadband, TV, and phone services

• Conduct needs assessments and present tailored telecom and Wi

• Fi solutions

• Meet or exceed individual and team sales quotas and performance metrics

• Process new orders, upgrades, and account changes using POS and CRM systems

• Educate customers on product features, pricing, promotions, and billing options

• Participate in local events, kiosks, and community outreach to generate leads

• Maintain accurate customer records, follow-ups, and sales documentation

• Collaborate with teammates and leadership to improve store and territory performance

• Stay current on Astound products, network enhancements, and competitive offerings

• Support a customer-first, community-focused culture in all interactions Required Skills

• Retail sales

• Customer relationship management

• Point-of-sale (POS) systems

• Telecom product knowledge (internet/TV/phone)

• Lead generation and prospecting

• Territory and time management

• Upselling and cross-selling

• Basic networking and Wi

• Fi concepts

• CRM software usage

• Sales reporting and quota tracking