Premium Support Business Development Manager

Amazon Web Services, Inc. seeks a Premium Support Business Development Manager to grow adoption of AWS Enterprise Support. In this role, you will develop and execute go-to-market strategies for premium support offerings, working closely with sales, technical, and support teams. You will identify and qualify opportunities, build strong relationships with executive stakeholders, craft compelling value propositions, and close deals that align AWS Enterprise Support with customer business goals. You will use data-driven insights to position support solutions, manage a robust pipeline, and help shape the future of AWS support services worldwide.

Responsibilities

• Drive adoption and growth of AWS Enterprise Support premium offerings with strategic customers

• Identify, qualify, and close new support business in collaboration with AWS sales teams

• Develop account strategies, proposals, and value-based business cases for premium support

• Engage C-level and senior stakeholders to articulate ROI of AWS Enterprise Support

• Maintain a robust pipeline and accurate forecasts using CRM tools

• Partner with technical and support teams to design tailored support solutions

• Analyze customer usage, support needs, and trends to uncover upsell opportunities

• Represent customer voice to influence AWS support programs and offerings

• Prepare and deliver persuasive presentations and demos to enterprise customers

• Track performance metrics and continuously refine go-to-market strategies Required Skills

• Enterprise sales and account management

• Cloud computing fundamentals (AWS preferred)

• Consultative and value-based selling

• Executive stakeholder and C-level communication

• CRM tools (e.g., Salesforce)

• Data analysis and ROI modeling

• Contract negotiation and deal structuring

• Presentation and demo skills

• Pipeline and forecast management

• Cross-functional collaboration