Personal Injury Claims Examiner

GEICO is seeking a Personal Injury Claims Examiner to fairly and efficiently resolve auto-related injury claims. In this role, you'll investigate coverage, analyze liability, review medical documentation, and negotiate equitable settlements while delivering excellent customer service. You'll manage a caseload, document all decisions, and work within state regulations and GEICO policies. Join a performance-driven, collaborative culture with robust training, data-driven tools, and clear paths for advancement in insurance and claims expertise.

Responsibilities

• Investigate and evaluate personal injury auto claims from initial report through resolution

• Verify coverage, review medical records, police reports, and documentation to determine liability

• Analyze damages, calculate appropriate settlements, and negotiate with claimants and attorneys

• Communicate clearly with policyholders, claimants, medical providers, and internal teams

• Document all claim activity accurately in GEICO systems and maintain detailed case files

• Apply company policies, state regulations, and industry best practices to all claim decisions

• Collaborate with supervisors and specialists on complex or litigated claims

• Meet performance, quality, and customer service standards in a fast-paced, metric-driven environment

• Identify potential fraud indicators and escalate suspicious claims as needed

• Participate in ongoing training to stay current on laws, procedures, and products Required Skills

• Claims investigation

• Personal injury claim handling

• Liability evaluation

• Medical record review

• Claims negotiation

• Insurance policy interpretation

• Claims documentation systems

• Regulatory and compliance knowledge

• Data and metric analysis

• Customer communication