Optimisation and Governance Senior Consultant

DUTCH speaking Optimisation and Governance Senior Consultant - Remote based in the UK or in The Netherlands - 465 euros per day - duration until end of October as this is sick leave cover

Key responsibilities include:

Responsible for the high-quality delivery, governance and continuous improvement of assigned Procurement Services and Software Asset Management activities. Activities and responsibilities may include:

Act as a primary consultant and trusted advisor for assigned clients, building strong working relationships and understanding their business priorities, procurement processes and software lifecycle requirements

Provide advanced advice and guidance for client licensing, administration, purchasing and procurement questions, using service management portals, email, telephone and client meetings as appropriate

Coordinate and oversee service desk workflow, including ticket allocation, prioritisation, quality control, escalation management and timely resolution in line with agreed service levels

Monitor service performance against agreed Service Levels, identify risks or trends, and proactively initiate corrective actions or service improvement activities

Managing multiple concurrent tasks: tracking progress against deadlines and expectations, working with your colleagues to understand anomalies, overcome conflicts or issues

Lead regular client service reviews, prepare status updates, explain operational performance and recommend practical improvements to enhance service delivery and client value

Assist the client's procurement departments in the management of contracts

Keep track of maintenance and support renewals and ensure these are managed and processed prior to their expiration date

Identify, validate and present cost saving, cost avoidance and optimisation opportunities related to renewals, software license purchases, contracts and services

Deliver projects or workstreams as a consultant, taking ownership of defined deliverables, timelines, stakeholder communication, risks and quality assurance

Build and maintain strong relationships with SLS Consultants, Local Account Sales Teams, vendors and client stakeholders, supporting collaboration across commercial, operational and technical teams

Skills / knowledge / Experience required:

Typically 3+ years of relevant experience in Software Procurement Services, Software Asset Management, IT service delivery, licensing operations, sales operations or a comparable client-facing consulting environment

Strong business acumen with the ability to understand client objectives, identify commercial impact and translate operational insights into practical recommendations

Confident user of Microsoft 365 applications, especially Excel, Word, PowerPoint, Outlook and Teams, with the ability to prepare clear analysis, reports and client-facing materials

Solid understanding of software licensing, procurement processes, contract lifecycle management, service management principles and Software Asset Management concepts

Experience working with enterprise clients, managing expectations, handling escalations and communicating confidently with operational, commercial and senior stakeholders

High level of written and spoken English next to Dutch language

Structured, process-driven and analytical approach, with the ability to investigate complex issues, identify root causes and propose sustainable improvements

Excellent collaboration skills with the ability to work independently, lead by example and support colleagues across multi-country or matrix teams

Strong service and commercial orientation, with a clear focus on client value, service quality, operational efficiency and measurable outcomes

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.