Operational Pension Administrator

Operational Pension Administrator - Liverpool - Hybrid Benefits:

• Salary: £27,000 - £32,000 pa

• Generous discretionary bonus scheme

• Hybrid working pattern

• 25 days holiday plus bank holidays

• Full-time permanent position

• Supportive and collaborative team environment

• Opportunity to develop within a growing financial services business

• Funding and support towards professional qualifications The Opportunity

We are currently recruiting for an Operational Pension Administrator to join a well-established and growing financial services organisation.

This is an excellent opportunity for an individual with SIPP and/or SSAS administration experience who is looking to build their career within a professional and regulated environment. The role offers a varied workload, combining operational administration, adviser support, workflow management, complaint handling and process improvement activities.

You'll play a key role in ensuring pension administration activities are completed accurately, efficiently, and in line with regulatory requirements, helping to deliver positive outcomes for both advisers and clients.

Key Responsibilities:

• Processing operational changes across pension schemes and maintaining accurate records

• Administering Terms of Business (TOB) agreements and adviser changes

• Supporting complaint handling processes, investigations and regulatory deadlines

• Managing operational workflows, work queues and shared mailboxes

• Monitoring outstanding cases and escalating risks or issues where required

• Maintaining high levels of accuracy and compliance across all activities

• Supporting quality assurance, audit and compliance processes

• Responding to adviser, client and internal stakeholder queries

• Contributing to operational improvements and continuous improvement initiatives About You:

To be successful in this role, you'll have:

• Previous experience within pensions administration, SIPP, SSAS or financial services operations

• A strong understanding of working within a regulated environment

• Excellent organisational and administrative skills

• High attention to detail and accuracy

• The ability to manage multiple priorities and deadlines effectively

• Strong communication and stakeholder management skills

• A proactive and customer-focused approach Experience with complaints administration, Consumer Duty, FCA regulatory requirements or adviser relationship management would be advantageous.

If you have experience within SIPP and/or SSAS administration and are looking for your next opportunity within a growing and supportive organisation, we'd love to hear from you.