IT Support Specialist - Academic Technology & Simulation Labs

Chamberlain University seeks an IT Tech & Simulation Support Specialist to support instructional technology and simulation labs for nursing and healthcare programs. In this student-centered, mission-driven environment, you'll install, configure, and maintain PCs, AV systems, and simulation equipment; troubleshoot hardware, software, and network issues; and support LMS and classroom technologies. Collaborate with faculty and staff to ensure reliable, high-quality learning experiences, train users on tools and systems, and contribute to continuous improvement of academic technology and simulation operations.

Responsibilities

• Provide technical support for PCs, software, networks, and AV systems used in classrooms and labs.

• Install, configure, and maintain simulation lab equipment and related software.

• Support and troubleshoot learning management systems and instructional technologies.

• Respond to help desk tickets, diagnose issues, and resolve or escalate as needed.

• Train faculty, staff, and students on the use of academic and simulation technologies.

• Perform routine maintenance, updates, and testing of IT and simulation systems.

• Collaborate with academic and operations teams to ensure reliable learning environments.

• Document procedures, configurations, and troubleshooting steps.

• Support technology setup for classes, labs, and special events.

• Follow IT security, privacy, and compliance standards in all support activities.

Required Skills

• Technical support

• Simulation lab technology

• Learning management systems (LMS)

• Windows and mac

• OS administration

• AV equipment setup and troubleshooting

• Network troubleshooting

• Ticketing systems

• Hardware and software installation

• User training and documentation

• IT security best practices