IT Support Engineer

IT Support Engineer

JS Legal Recruitment Ltd are excited to be working with a highly regarded law firm based in Braintree. Who have an opportunity for an experienced IT Support Engineer to provide hands - on, front line, support to users of varying skill sets and experience.

If you're an IT Support Engineer looking for a new career opportunity, we would like to hear from you.

Experience

• To provide technical deskside and remote support to telephone and e- mail requests from users for a PC Hardware, Software, and associated peripherals

• Log support calls and document their outcome to facilitate the resolution of common queries

• Troubleshooting and resolving network connectivity issues

• Managing VOIP and digital phone systems

• Assisting with the maintenance and distribution of software packages, manual and automated

• To redirect or escalate support requests to external IT Consultants if required

• To install and configure operating systems to the standards agreed with the external IT consultants

• To assist in the preparation, installation, and maintenance of the firm's disaster recovery centre and to assist with and give guidance on the disaster recovery plan

• Setup and management of Android/IOS Mobile phones and their contracts

Skills Required

• Minimum 2 years in an IT Support Engineer role with extensive user and system support experience

• Excellent communication and customer support skills

• Ability to self- manage time and prioritise support tickets based on type and severity of reported incident

• Window Server and Desktop operating systems

• Solid knowledge of Microsoft Office 365 management / Microsoft SQL Server

• Experience with IP Telephony Systems

• Maintenance of Routers and Firewalls

• You will be a team player

• Hours Monday to Friday 9am - 5.30 pm

• 22 days annual leave plus Bank Holiday ,plus extra days given for Christmas closure

Apply Now.