Information Technology Specialist I

The LiRo Group is seeking an Information Technology Specialist I to support our construction-focused IT operations within the Information Technology (IT) department. Based in a collaborative, hybrid environment, you will provide hands-on technical support for office and field staff, resolving hardware, software, and network issues. You'll assist with Microsoft 365, user administration, and project-site technology setups, helping keep critical infrastructure projects running smoothly. At LiRo, you'll join a culture of teamwork, integrity, and innovation with opportunities for growth and professional development across diverse urban infrastructure initiatives.

Responsibilities

• Provide first-level and escalated IT support to office and field staff

• Install, configure, and maintain desktops, laptops, and mobile devices

• Support Microsoft 365, collaboration tools, and core business applications

• Assist with user account management, permissions, and access control

• Monitor and troubleshoot network and connectivity issues

• Maintain IT asset inventory and documentation

• Support project sites with technology setups and coordination

• Collaborate with IT team on infrastructure upgrades and initiatives Required Skills

• Windows desktop support

• Microsoft 365 administration

• Active Directory & Group Policy

• Basic networking (TCP/IP, VLANs, VPN)

• Hardware installation and troubleshooting

• Mobile device management (MDM)

• IT ticketing systems (e.g., Service

• Now, Jira)

• Endpoint security and antivirus tools

• Backup and recovery procedures

• Basic scripting/automation (Power

• Shell)