Inbound Sales Development Representative

United Site Services is seeking an Inbound Sales Development Representative to qualify and convert inbound construction and industrial leads. You will respond to inquiries, assess customer needs, prepare basic quotes, and schedule appointments for the sales team. Using CRM tools, you'll manage a steady volume of calls and web leads, maintain accurate records, and follow up to move prospects through the pipeline. You'll collaborate closely with sales and operations, embodying our safety-first, service-driven culture while helping contractors and project teams secure essential site solutions nationwide.

Responsibilities

• Respond promptly to inbound calls, web inquiries, and referrals from construction and industrial customers.

• Qualify leads, understand project needs, and match customers with appropriate site service solutions.

• Prepare and deliver basic quotes and proposals in coordination with the sales team.

• Schedule sales appointments and demos, ensuring smooth handoffs to account executives.

• Maintain accurate records of all interactions, leads, and opportunities in the CRM system.

• Follow up on pending quotes and inactive leads to re-engage prospects.

• Collaborate with operations and customer service to ensure feasible timelines and service offerings.

• Meet or exceed daily, weekly, and monthly KPIs for calls, conversions, and pipeline creation.

Required Skills

• Inbound lead qualification

• High-volume outbound calling and emailing

• CRM data entry and pipeline management

• Appointment setting

• Sales prospecting and discovery

• Customer service and issue resolution

• Basic construction/services industry knowledge

• Microsoft Office or Google Workspace

• Written and verbal communication

• Time management and organization