Healthcare Jobs in California

Description: The San Diego KOA is an award-winning outdoor campground resort looking for enthusiastic people to join our front desk hospitality team. Sunny southern California allows us to be open 365 days a year offering camping in RVs, Cabins, Deluxe Cabins & tents. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment and helping family create memories to last a lifetime we want to talk to you! Working Hours: - Part time & Seasonal positions available - 15-40 hours a week depending on position & campground occupancy - Shifts occur Monday-Sunday - Scheduled hours can be from 7am-11pm - Highest volume on the weekends & holidays - $17 and up depending on experience RESPONSIBILITIES - Ensures customers receive a high level of service consistent with our customer service philosophy - Learn and operate Campground Management system - Communicate with all staff and management using Microsoft Teams - Enforce Resort policies and implement solutions consistent with goals of park - Proactive guest management to ensure resort like environment for all guests - Answer phones & emails to help guests with their camping reservations - Register guests upon arrival and facilitate their stay by answering questions and giving information - Coordinate with Guest Service staff for late guest arrivals - Coordinate with Guest Service staff for problem resolution when applicable - Assists with handling and resolving guest complaints. - Cashier souvenir sales as well as stocking merchandise - Participate in team training sessions - Utilize create problem solving skills - Other duties as assigned by manager which can include but are not limited to: assisting other departments with the completion of tasks and light janitorial work Requirements: - Previous experience in hospitality industry - Good customer service and communications skills - Ability to multi task and prioritize - Able to work with others and work independently - Professional Appearance and attitude towards guests and fellow team members - Communicate professionally and patiently - Be on your feet during shift and able to lift at least 30 lbs. - Ability to thrive in a fast-paced environment - Demonstrate leadership abilities - Bilingual (English and Spanish) a plus - Intermediate computer proficiency including email, internet and Microsoft Office Suite - Excellent verbal and written communication skills - Strong organizational skills PM21 Compensation details: 17-17 Hourly Wage PI0439f5-

MISSION, VISION, AND VALUES Our mission is to provide quality, comprehensive healthcare and supportive services to our community. Our vision is "Improving the Health and Well-Being of Our Community." Our core values are Integrity, Compassion, and Excellence. Employees are expected to demonstrate a strong commitment to the mission, policies, goals, and philosophy of Harbor Community Health Centers. JOB SUMMARY The Patient Communications Specialist reports directly to the Patient Experience Manager and serves as a primary point of contact for patients seeking services at Harbor Community Health Centers. This position is responsible for managing incoming patient communications, scheduling appointments, providing exceptional customer service, maintaining accurate patient information, and supporting efficient clinic operations through effective communication and coordination. ESSENTIAL DUTIES & RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An individual must be able to perform each essential duty satisfactorily to be successful in this role. Patient Communications Specialist: - Answer incoming calls and assist patients with scheduling, rescheduling, canceling appointments, and general inquiries. - Accurately document patient communications, concerns, and follow-up activities within the electronic health record (EHR) system. - Monitor and manage patient communication platforms, work queues, and assigned tasks according to HarborCHC procedures. - Verify and update patient demographic, insurance, and contact information during each interaction. - Route messages and calls to appropriate departments and staff members in a timely manner. - Support patient access initiatives by ensuring appointments are scheduled appropriately and provider schedules are optimized. - Maintain scheduling accuracy and identify potential scheduling conflicts or errors. - Effectively de-escalate patient concerns and complaints while maintaining professionalism and excellent customer service. - Meet established performance metrics related to call response times, call handling efficiency, and patient satisfaction. - Ensure compliance with HIPAA and all HarborCHC confidentiality standards. - Participate in audits, quality improvement activities, and special projects as assigned. - Perform other administrative and operational duties as assigned by management. QUALIFICATIONS Required Education, Experience, and/or Training: - High School Diploma or equivalent required. - Minimum one (1) year of customer service, call center, patient access, front office, or healthcare scheduling experience. - Bilingual English/Spanish required. - Current Basic Life Support (BLS) certification through the American Heart Association. - Experience using Electronic Health Records (EHR) systems. - Proficiency in Microsoft Office applications including Word, Excel, Outlook, and Teams. - Strong communication, organizational, and problem-solving skills. Preferred Education, Experience, and/or Training: - Associate's degree. - Experience with eClinicalWorks (eCW). - Experience working in a Federally Qualified Health Center (FQHC) or community health center environment. - Knowledge of healthcare scheduling workflows and insurance verification processes. EXPECTATIONS - Adheres to all HarborCHC policies and procedures. - Demonstrates HarborCHC's core values of Integrity, Compassion, and Excellence at all times. - Maintains a strong commitment to the mission, policies, goals, and philosophy of HarborCHC. - Maintains a positive and respectful attitude in all work-related interactions. - Communicates regularly with their immediate supervisor regarding departmental and organizational matters. - Reports to work consistently and prepared to perform the duties of the position. - Meets productivity standards and performs duties as workload requires. - Maintains strict confidentiality of all data and information. - Demonstrates integrity and accountability in all duties and responsibilities. - Performs all job functions in a professional and courteous manner, including responding to phone calls and emails in a timely manner. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust. HOURS OF OPERATIONS HarborCHC is open Monday-Thursday 7:00am-7:00pm, Friday 8:00 am-5:00pm, and Saturday 8:00am-5:00pm. HR PROCEDURAL REQUIREMENTS - Must be legally authorized to work in the United States - Must successfully complete post-offer background screening and verification requirements - This job description is not intended to be all-inclusive; additional duties may be assigned EQUAL EMPLOYMENT OPPORTUNITY STATEMENT HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. DISCLAIMER The above statements define this position as it currently exists and are intended to describe the general responsibilities and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer. In addition, HarborCHC may change your duties, compensation or hours, or transfer, reassign, promote, demote, suspend, or otherwise change the terms and conditions of your employment (other than the at-will relationship), with or without cause or prior notice. Shift Schedule: Monday through Friday from 8:00 AM to 5:00 PM. Compensation details: 22-25 Hourly Wage PI27c2f33133f3-7207