General Manager

The Edge Fitness Clubs is seeking a driven General Manager to lead all aspects of club operations. You will oversee staff, drive membership and personal training sales, manage budgets, and ensure an exceptional member experience. The ideal candidate combines strong leadership, sales, and customer service skills with a passion for fitness. You'll recruit, train, and develop a high-energy team, maintain facility standards, track KPIs, and implement growth strategies. This role offers career advancement, performance-based incentives, and the opportunity to impact member results in a dynamic, team-oriented culture.

Responsibilities

• Lead daily club operations to ensure a clean, safe, and member-focused environment

• Manage, train, and motivate staff to deliver exceptional service and meet performance goals

• Drive membership sales, personal training revenue, and retention through effective sales leadership

• Oversee scheduling, budgeting, and expense control to meet financial targets

• Monitor club performance metrics and implement action plans for continuous improvement

• Ensure compliance with company policies, health, and safety standards

• Resolve member concerns promptly to maintain high satisfaction and loyalty

• Partner with corporate leadership on promotions, community outreach, and brand initiatives Required Skills

• Operations management

• Retail or fitness club management

• Sales and membership growth

• Budgeting and P&L management

• Staff hiring, training, and coaching

• Customer service management

• Performance metrics and KPI tracking

• Health and safety compliance

• Scheduling and workforce planning

• CRM or membership management software