General Manager

The General Manager at The Edge Fitness Clubs leads all aspects of a high-energy, full-service fitness club. You'll oversee daily operations, financial performance, staffing, and member experience to deliver a clean, safe, and motivating environment. This role drives membership growth through sales leadership, local marketing, and community outreach while upholding brand standards. You'll recruit, train, and develop a results-driven team, analyze KPIs, manage budgets, and ensure top-tier service that reflects our culture of professionalism, positivity, and health-focused motivation.

Responsibilities

• Oversee day-to-day club operations to ensure a clean, safe, high-energy environment

• Lead, coach, schedule, and develop department managers and front-line staff

• Drive membership growth through local marketing, sales leadership, and community outreach

• Monitor financial performance, manage budgets, and control labor and operating costs

• Ensure exceptional member experience through service standards and quick issue resolution

• Implement corporate programs, promotions, and brand standards consistently

• Analyze KPIs, membership trends, and feedback to improve club performance

• Maintain compliance with safety, cleanliness, and equipment maintenance protocols

• Recruit, onboard, and train staff aligned with company culture and service expectations

• Collaborate with regional leadership on strategic goals and club improvement initiatives Required Skills

• Fitness club operations management

• P&L and budget management

• Sales and membership growth

• Staff leadership and team development

• Customer service management

• Scheduling and labor planning

• KPI tracking and performance analysis

• Local marketing and community outreach

• Facility and equipment maintenance oversight

• Conflict resolution and problem-solving