Freight Brokerage Strategic Account Manager

Ryder System is seeking a Freight Brokerage Strategic Account Manager to lead growth and service for key transportation clients. In this role, you will manage high-value shipper accounts, analyze freight spend, and design multi-mode brokerage solutions that improve cost, service, and capacity. Partner with operations, pricing, and carrier relations to execute bids, resolve service issues, and ensure on-time performance. You'll develop QBRs, forecast volume, and identify upsell opportunities while maintaining accurate pipelines and KPIs. This position requires strong analytical skills, brokerage experience, and the ability to build senior-level customer relationships.

Responsibilities

• Manage and grow strategic freight brokerage accounts in the transportation sector

• Design and optimize multi-mode brokerage solutions to improve cost and service

• Analyze freight data, KPIs, and market trends to develop pricing and capacity strategies

• Lead customer QBRs and present performance, savings, and improvement plans

• Coordinate with operations and carrier relations to ensure on-time execution

• Resolve escalated service issues and maintain high customer satisfaction

• Develop forecasts, pipelines, and account plans to achieve revenue targets

• Identify and pursue upsell and cross-sell opportunities across Ryder services

• Collaborate with internal teams on RFPs, bids, and solution design

• Maintain accurate CRM records and account documentation Required Skills

• Freight brokerage operations

• Strategic account management

• Transportation market knowledge (FTL, LTL, intermodal)

• Data analysis and reporting

• Pricing and margin management

• Customer relationship management (CRM)

• RFP and bid management

• Transportation Management Systems (TMS)

• Contract negotiation

• Presentation and QBR development