Enterprise SaaS Account Manager

FM is seeking an Account Manager to own relationships with enterprise customers using our workplace and facilities management software. You will serve as the primary point of contact, drive adoption of FM's platform, and align product capabilities with client real estate, space utilization, and building operations goals. In this cross-functional role, you'll coordinate with product, implementation, and support teams, manage renewals and upsell opportunities, analyze usage data, and present insights that improve efficiency, employee experience, and long-term portfolio planning for complex, global clients.

Responsibilities

• Serve as primary point of contact for assigned FM enterprise accounts

• Drive adoption and value realization of FM's workplace and facilities management software

• Develop account plans to support renewals, expansions, and upsell opportunities

• Analyze product usage and operational data to provide actionable client insights

• Coordinate with implementation, product, and support teams to resolve issues

• Lead regular business reviews and performance presentations with stakeholders

• Manage contract renewals, pricing discussions, and commercial terms

• Capture client feedback to inform product roadmap and service improvements

• Ensure customer satisfaction and referenceability across complex, global accounts

• Maintain accurate account health, activity, and forecast data in CRM tools Required Skills

• Account management

• B2

• B Saa

• SCustomer relationship management (CRM)

• Facility/workplace management domain knowledge

• Data analysis and reporting

• Upselling and cross-selling

• Contract renewal management

• Stakeholder communication and presentations

• Project coordination

• Salesforce or similar CRM tools