Customer Support Executive

Every Step Recruitment is currently recruiting for a Customer Support Executive to join a successful business based in Watford.

This is an excellent opportunity for an experienced customer support professional with a background in a customer-focused office environment, looking for a varied role within a friendly and supportive team.The successful candidate will be responsible for delivering a high standard of customer service, supporting day-to-day business operations and ensuring enquiries are handled efficiently and professionally.

Your day-to-day responsibilities will include:

• Responding to customer enquiries via telephone and email

• Building positive relationships with customers and colleagues

• Resolving issues and providing effective solutions

• Processing and updating information on internal systems

• Supporting a variety of administrative and operational tasks

• Working collaboratively with different departments across the business

• Ensuring records are maintained accurately and efficiently

Skills and attributes required:

• Previous experience within a customer-focused office environment

• Excellent communication skills, both written and verbal

• Experience handling customer enquiries via telephone and email

• Strong organisational skills and attention to detail

• Confidence using multiple systems and maintaining accurate records

• The ability to prioritise workload and work effectively within a busy environment

• A professional, proactive and customer-focused approach

This is an excellent opportunity for somebody looking to further develop their career within a customer-focused office environment.

If this sounds like the role for you, we'd love to hear from you.