Customer Development Manager

Ryder System is seeking a Customer Development Manager to drive growth within our Transportation & Logistics sales organization. In this role, you will build and expand customer relationships, identify opportunities, and design tailored fleet and supply chain solutions that enhance efficiency and service. Partnering closely with operations and pricing teams, you will manage the end-to-end sales cycle, from prospecting through negotiation and implementation. At Ryder, you'll join a culture of teamwork, innovation, inclusivity, and continuous improvement, with strong support for your professional development and a focus on delivering exceptional customer value.

Responsibilities

• Develop and grow a portfolio of transportation and logistics customers for Ryder System.

• Identify customer needs and design tailored supply chain and fleet management solutions.

• Lead the sales cycle from prospecting and discovery through proposal, negotiation, and close.

• Collaborate with operations, pricing, and finance to build competitive, profitable solutions.

• Monitor account performance, service quality, and customer satisfaction, driving retention and growth.

• Analyze market trends, pipeline metrics, and customer data to inform sales strategy.

• Prepare and deliver persuasive presentations and business reviews to client stakeholders.

• Partner with internal teams to ensure seamless implementation and continuous improvement.

• Maintain accurate CRM records, forecasts, and activity reports.

• Champion Ryder's culture of teamwork, innovation, and continuous improvement in all customer interactions.

Required Skills

• B2

• B sales

• Account management

• Logistics and transportation knowledge

• Supply chain management

• CRM software (e.g., Salesforce)

• Sales forecasting and pipeline management

• Contract negotiation

• Data analysis and reporting

• Pricing and margin management

• Presentation and communication