Contact Center Sales Representative

MCI Careers is hiring Contact Center Sales Representatives to join our performance-driven Sales & Business Development team. In this fast-paced role, you will handle high-volume inbound and outbound calls, uncover customer needs, present tailored solutions, and close sales for leading global brands. You'll use modern CX and CRM tools, follow clear performance metrics, and receive ongoing training, coaching, and feedback. Ideal candidates are goal-oriented, tech-savvy, and thrive in a results-focused, team-based contact center environment with opportunities for advancement.

Responsibilities

• Handle high-volume inbound and outbound customer calls in a professional manner

• Identify customer needs and recommend appropriate products and services

• Meet or exceed sales, conversion, and quality KPIs

• Use CRM and contact center tools to document interactions and manage leads

• Follow scripts, compliance guidelines, and call flows

• Collaborate with teammates and supervisors to improve performance

• Participate in ongoing training, coaching, and quality monitoring

• Resolve basic customer issues and escalate complex cases as needed Required Skills

• Inbound and outbound sales

• Cross-selling and upselling

• Contact center software/CRM use

• Call handling and queue management

• Lead qualification

• Basic computer literacy and typing

• Sales pipeline tracking

• Objection handling

• Data entry and documentation

• KPI and performance metric tracking