Client Services Administrator

Client Services Administrator

Scarborough

£25,000 - £26,500

Office Based

NJR Recruitment are delighted to be working with a well-established and highly regarded Independent Financial Planning firm in Scarborough who are looking to recruit a Client Services Administrator to join their friendly and supportive team.

This is a fantastic opportunity for an organised and personable professional who enjoys delivering exceptional client service and thrives in a varied administrative role. Working closely with the Directors, Financial Advisers and Practice Manager, you will play a key role in ensuring the smooth day-to-day running of the office while providing first-class support to both clients and advisers.

As an CS Administrator, you will be responsible for providing comprehensive administrative support across the business, ensuring a professional and efficient service is delivered at all times.

Your responsibilities will include:

• Providing a warm and professional welcome to clients and visitors

• Answering incoming telephone calls and managing enquiries

• Supporting the Financial Advisers with new business processing and client administration

• Preparing client files, valuations and review documentation

• Processing top-ups, fund switches and ISA transactions

• Maintaining accurate client records and updating the back-office system

• Liaising with providers and assisting with general client servicing

• Scanning, photocopying and managing incoming and outgoing post

• Assisting with the day-to-day administration and organisation of the office

• Ensuring all work is completed in line with FCA regulations and company procedures

About You

• Previous experience within an IFA Administration or Financial Services Administration role is preferred, but any previous office experience is essential

• Excellent organisational skills with strong attention to detail

• Professional and confident communication skills

• A friendly and approachable manner with a passion for delivering excellent customer service

• Comfortable managing a varied workload and supporting a busy team

• Good IT skills and experience using Microsoft Office

• Ability to work independently as well as part of a close-knit team

What's on Offer

• Competitive salary dependent on experience

• Opportunity to join a well-established and respected Financial Planning firm

• Friendly, supportive and collaborative working environment

• Varied and rewarding role with plenty of client interaction

• Long-term career stability and development opportunities

• Office-based role in the outskirts of Scarborough

This is an excellent opportunity for an experienced Administrator, or someone with Financial Services administration experience, to join a welcoming firm that genuinely values its employees and takes pride in delivering an outstanding service to its clients.

For a confidential discussion or to apply, please contact NJR Recruitment quoting NJR16880