Cisco Unified Communications Team Lead

Cisco Unified Communications Team Lead

Onsite in Stevenage, Hertfordshire 810 per day inside ir35 Active SC clearance essential - MOD SC preferred

We're looking for an experienced Cisco Unified Communications Team Lead to join a secure technical environment in Stevenage.

This is a hands-on technical leadership role for someone with strong experience across Cisco telephony, video conferencing and collaboration technologies , alongside the ability to lead and support a technical team.

What you'll be doing

• Lead and support a local Cisco UC / Collaboration team.

• Resolve complex Level 2 telephony and video conferencing incidents .

• Troubleshoot Cisco hardware, applications, endpoints and infrastructure.

• Support and maintain Cisco CMS, Expressway, B2B and MRA environments.

• Work across Cisco Room, SX, EQ, Webex and Board series endpoints.

• Support CUCM, Unity Connection, Jabber, Cisco SBS and TRP .

• Respond to customer escalations and coordinate vendor/L3 escalations.

• Participate in UC and video conferencing projects, upgrades and implementations.

• Ensure the overall health, security and resilience of the UC infrastructure.

• Mentor the team and drive knowledge sharing and technical development.

What we're looking for

You'll need strong hands-on experience with:

• Cisco Unified Communications Manager (CUCM)

• Cisco Meeting Server (CMS)

• Cisco Expressway / MRA / B2B

• Cisco video conferencing and collaboration endpoints

• SIP and H.323

• Video codecs and encryption

• Cisco Unity Connection and Jabber

• Cisco licensing and certificates

• VMware

• Secure enterprise communications environments

• Technical/team leadership

If this role is of interest, apply now or email your CV to me at (url removed)