Associate Property Claims Representative

Michigan Farm Bureau seeks an Associate Property Claims Representative to investigate, evaluate, and resolve property claims for agricultural and rural members. In this role, you'll conduct phone and on-site investigations, assess damage, verify coverage, and recommend fair settlements while upholding regulatory and company standards. You'll partner closely with members, agents, and vendors to deliver timely, accurate claim handling and outstanding service. The position offers training, growth in insurance and agriculture, strong benefits, and the chance to support Michigan's farming communities in a mission-driven, collaborative culture.

Responsibilities

• Investigate property insurance claims via phone and on-site inspections, including agricultural and rural properties.

• Evaluate coverage, liability, and damages using policy language, estimates, and supporting documentation.

• Communicate claim status, findings, and settlement recommendations clearly to members and agents.

• Negotiate fair and timely settlements within authority and company guidelines.

• Document investigations thoroughly in claims systems, ensuring accuracy and regulatory compliance.

• Coordinate with contractors, inspectors, and vendors to validate damage and repair scopes.

• Provide empathetic, responsive service to members, reflecting Michigan Farm Bureau's mission and values.

• Collaborate with internal teams to resolve complex claims and improve processes.

• Maintain knowledge of property insurance regulations, policies, and agricultural risks.

• Participate in training and development to advance adjusting skills and career growth.

Required Skills

• Property claims investigation

• Policy coverage analysis

• Estimating property damage

• Report writing and documentation

• Customer service and member relations

• Negotiation and settlement

• Regulatory and compliance knowledge

• Claims management software

• Field inspections and evidence gathering

• Time management and prioritization