Account Manager

Job description

• Desk-Based Account Manager ( based in North London )

• Please only apply if you have a strong sales background min 2 years and Telecoms would be preferable

28,000- 32000 Base + Comms + Pension

Main focus: Managing and growing existing customer accounts (phone/email/video).

Key Responsibilities: Account manager and New business

• Maintain regular contact with assigned client accounts

• Build strong relationships to improve retention

• Identify upsell and cross-sell opportunities

• Renew contracts and manage pricing discussions

• Handle customer queries and resolve issues

• Track account performance against targets

• Update CRM systems and sales reports Main Focus

• Renewals (SIMs, broadband, hosted VoIP)

• Upsell (higher bandwidth, additional users, cyber add-ons)

• Reduce churn Primary Goal:

Retain customers and increase revenue from existing accounts as well as

new business

Focus is on retention + account growth ,