Account Manager

Sky Chefs seeks an Account Manager to oversee key airline customers in our inflight catering and hospitality business. You will serve as the primary contact for assigned accounts, understanding client needs and translating them into safe, high-quality catering and service solutions. Partnering closely with culinary, operations, and logistics teams, you will coordinate on-time delivery, monitor service performance, and drive continuous improvement. The role includes forecasting, reporting, supporting contract renewals, and leading business reviews, while upholding strict aviation, safety, and food quality standards in a fast-paced environment.

Responsibilities

• Manage relationships with assigned airline accounts, serving as primary point of contact

• Understand client needs and translate them into catering and service solutions

• Coordinate with operations, culinary, and logistics teams to ensure on-time, high-quality delivery

• Monitor service performance, resolve issues, and implement corrective actions

• Prepare forecasts, pricing updates, and account performance reports

• Support contract renewals, proposals, and service level agreements

• Analyze operational data to identify cost, quality, and efficiency improvements

• Collaborate on menu changes, seasonal offerings, and service innovations

• Ensure compliance with aviation, food safety, and company standards

• Participate in client visits, audits, and business review meetings Required Skills

• Account management

• Customer relationship management (CRM) software

• Contract and SLA management

• Data analysis and reporting (Excel or BI tools)

• Food safety and HACCP knowledge

• Logistics and supply chain coordination

• Forecasting and demand planning

• Presentation and business review skills

• Negotiation and pricing support

• Quality and performance management