3rd line Citrix Engineer

3rd Line Citrix Engineer

+9 months +

+SC cleared - current active clearance is essential for this role

+Sole British nationals only due to the nature of the project

+Inside IR35

• 290 - 310 a day

+On site in Farnborough or Eskine or Preston

We are seeking an experienced Third Line Citrix SME to join an on-site support team in Farnborough or Erskine or Preston. You will act as the technical authority for Citrix infrastructure, providing expert-level support, complex troubleshooting and technical assurance across secure enterprise environments.

Key Responsibilities

• Provide 3rd Line support for complex Citrix incidents and problems.

• Act as the SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM .

• Lead technical investigations, troubleshooting and root cause analysis.

• Manage and optimise Citrix policies, profiles and end-user experience.

• Support patching, upgrades, migrations and infrastructure improvements .

• Work closely with architecture, engineering and cross-functional teams.

• Proactively identify and resolve defects and recurring issues.

• Maintain strong customer service and operate in line with ITIL and service management processes .

Essential Skills & Experience

• Proven experience in a Third Line / Senior Infrastructure Support role.

• Strong hands-on experience with:

• Citrix Virtual Apps & Desktops (XenApp/XenDesktop)

• Citrix Cloud

• NetScaler ADC

• Citrix WEM

• Windows Server, Active Directory and Group Policy

• FSLogix

• Experience supporting VMware, Hyper-V and/or XenServer environments.

• Strong knowledge of Windows 10 and Windows 11 .

• Experience with ITIL and enterprise support models .

• Excellent problem-solving and communication skills.

• Active SC Clearance is essential.

If you'd like to discuss this 3rd line role in more detail, please send your updated CV to (url removed) and I will get in touch.