2nd Line Engineer

2nd Line IT Engineer Location: Cheltenham Hybrid Working Salary: Up to £37,500 + Benefits Job Type: Permanent, Full-Time

About the Role Our client is an established IT services business providing managed IT support and technical solutions to a diverse range of business customers.

They are looking for an experienced 2nd Line IT Engineer to join their technical team, supporting customers across a varied technology environment.

This is a hands-on role where you'll be responsible for resolving escalated technical issues, supporting Microsoft and cloud technologies, and assisting with wider infrastructure projects.

What You'll Do:

• Provide 2nd line technical support across a range of customer environments

• Investigate and resolve escalated hardware, software and connectivity issues

• Support Microsoft 365, Windows Server and Active Directory

• Troubleshoot networking issues including DNS, DHCP and TCP/IP

• Support laptops, desktops, servers and other business IT equipment

• Assist with cloud technologies and Microsoft-based infrastructure

• Carry out installations, upgrades and technical changes

• Provide remote and occasional onsite support to customers

• Take ownership of tickets through to resolution

• Maintain clear and accurate technical documentation

• Escalate complex issues to senior engineers where appropriate

• Contribute to infrastructure projects and ongoing service improvements What We're Looking For:

• Previous experience in a 2nd Line IT Support or IT Engineer role

• Strong knowledge of Windows and Microsoft 365

• Experience with Active Directory and user administration

• Good understanding of networking, including DNS, DHCP and TCP/IP

• Strong hardware and software troubleshooting skills

• Experience supporting cloud and server environments

• Excellent communication and customer service skills

• Strong problem-solving ability and attention to detail

• Ability to manage your own workload and prioritise effectively

• Previous MSP experience would be advantageous Why Join?

• Salary up to £37,500

• Hybrid working in Cheltenham

• Join an established and growing IT services business

• Work across a varied range of customer environments

• Exposure to Microsoft, cloud, networking and infrastructure technologies

• Opportunity to work on technical projects as well as BAU support

• Supportive and collaborative technical team

• Clear opportunities for professional development and career progression Apply now if you're an experienced 2nd Line Engineer looking for a varied role where you can continue developing your technical career.