Trusted Technology Partnership jobs

Systems Engineer Location: Ringwood, Hampshire + non-contractual hybrid home working Hours: 37.5 hours per week Salary: £37,000 - £40,000 DoE + Benefits + Profit share (Potential £2 - 3k) The Role We are looking for an experienced Systems Engineer with a keen interest in building technical solutions to help us deliver outstanding service to our customers click apply for full job details

IT Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing processes. This role is subject to a standard DBS check. About You: - You will have experience and knowledge of utilising ITIL best practice. - You will have strong interpersonal abilities, with confidence to build and maintain effective working relationships with stakeholders at all levels. - You are highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. - You will have proven experience in managing SLA's and KPI's to ensure consistent, high quality service delivery. - Additionally, you will have the willingness to continue learning and developing to succeed in this role. About Us Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. As part of our team, you'll enjoy: - Salary of £30,000 to £33,000 per annum. - Company Profit Share (first £3,600 is tax free (eligibility criteria apply . - Holiday of 22 days per annum (increasing with length of service). In addition, 8 bank holidays. - Birthday as additional paid leave (eligibility criteria apply). - Ongoing training and support. - Private Medical Insurance (including dental cashback) following successful completion of probation. - Hybrid working (following successful completion of probation). - Fresh fruit, the occasional pizza and a posh coffee machine! To Know Before Applying Regretfully, Trusted Technology Partnership is NOT a sponsoring organisation and is, therefore, not able to sponsor you for a visa if you require one (such as Tier 2) to work in the UK.

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide strong leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding custo click apply for full job details

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. - Receiving technical escalations from 1st Line. - Performing routine maintenance checks and updates. - Supporting the 1st Line team and knowledge sharing. - Progressing and closing incidents and requests. - Liaising with internal and external customers. - On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. - Role-specific training is available through Microsoft Learn. Skills and Experience: - At least 2 years experience in a 2nd Line role. - A good knowledge of IT troubleshooting and problem solving. - Experience within an IT customer service environment. - Taking responsibility for your workload. - Be helpful and approachable. - Excellent time management skills. - Good communicator. - Working knowledge of ITIL. - Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: - Ongoing training and support. - Company Profit Share (first £3,600 is tax free). - 22 days annual leave plus bank holidays, increasing with length of service. - Birthday as additional paid leave. - Additional paid leave (dependent on company performance). - Company sick pay policy. - Pension Scheme. - Private Medical Insurance including Dental. - Free Parking. - Hybrid Working. - Progression opportunities. - Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

Systems Engineer Location: Ringwood, Hampshire + non-contractual hybrid home working Hours: 37.5 hours per week Salary: £37,000 £40,000 DoE + Benefits + Profit share (Potential £2 3k) The Role We are looking for an experienced Systems Engineer with a keen interest in building technical solutions to help us deliver outstanding service to our customers. You will consult directly with internal and external stakeholders to plan, implement and document technical solutions and assist in the transitions of solutions into live service. Duties Include: - Consult with internal and external stakeholders to scope, define, and refine technical requirements. - Design, plan, document, implement and configure technical solutions in line with project needs and industry best practice. - Produce clear and detailed technical work packages to support successful project delivery. - Provide technical input for estimating, scoping, Statements of Work, and both normal and emergency change requests. - Support the transition of solutions into live service, including documentation, process development, training, and knowledge transfer. - Maintain consistent deployment practices across customers and projects. - Identify and escalate any serious issues, risks, or non conformities promptly. - Collaborate closely with project managers, providing clear technical insight to support planning and delivery. Skills and Experience: - 2+ years of experience in a similar role, within large, diverse enterprise environments. - Strong troubleshooting and problem-solving skills. - Excellent working knowledge in IP Networking (WAN / LAN), including designing, planning, delivering, and optimising complex, distributed network solutions. - Hands-on experience configuring and managing routers, switches, wireless solutions, and firewalls across multi vendor environments. - Good cyber security awareness, with understanding of security best practices. - Familiarity with Microsoft technologies such as Active Directory Domain Services, Microsoft System Center (e.g. MECM), Microsoft Azure, M365/Office 365, and Microsoft Intune (desirable). - Operating system experience across Windows Server 2016 / 2019 / 2022 and associated technologies (Hyper V, Failover Clustering, Certificate Services, Windows Admin Center, SQL Server) (desirable). - Knowledge of antivirus tools, including Microsoft Defender for Endpoint. - Committed to continuous learning and actively pursuing vendor certifications - Ability to follow and produce detailed technical documentation. - Strong communication and stakeholder management skills. - Able to work independently and collaboratively in a fast-paced environment. - High attention to detail with a proactive, ownership-driven approach. This role is subject to a clear standard DBS check being received. The Package: - Company Profit Share (first £3,600 is tax free) - 22 days annual leave plus bank holidays, increasing with length of service - Birthday as additional paid leave - Additional paid leave (dependent on company performance) - Company sick pay policy - Pension Scheme - Private Medical Insurance including dental - Free Parking - Hybrid Working - Progression opportunities - Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

Service Desk Team Lead Location: Ringwood, Hampshire Salary: £27k £29k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: - We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. - You will be managing the incident and request lifecycle. - Assist with operational Service Desk cover during busy periods. - Identifying and reporting escalations and major incidents. - Monitoring and reporting of service desk activity. - Feeding in new and innovative ideas. - Managing a team of Service Desk Technicians. Skills and Experience To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: - Accountability and responsibility for your workload. - Helpful and approachable attitude. - Excellent time management skills. - You will have at least 12 months experience in a similar role. - Ideally you will have had at least 12 months experience managing people, including day to day management e.g. absences, holidays, performance reviews. This role is subject to a clear standard DBS check being received. The Package: - Company Profit Share (first £3,600 is tax free). - 22 days annual leave plus bank holidays, increasing with length of service. - Birthday as additional paid leave. - Additional paid leave (dependent on company performance). - Company sick pay policy. - Pension Scheme. - Private Medical Insurance including dental. - Free Parking - Hybrid Working - Progression opportunities. - Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team click apply for full job details

IT Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly click apply for full job details

IT Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing processes. This role is subject to a standard DBS check. About You: - You will have experience and knowledge of utilising ITIL best practice. - You will have strong interpersonal abilities, with confidence to build and maintain effective working relationships with stakeholders at all levels. - You are highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. - You will have proven experience in managing SLA s and KPI s to ensure consistent, high quality service delivery. - Additionally, you will have the willingness to continue learning and developing to succeed in this role. About Us Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. As part of our team, you ll enjoy: - Salary of £30,000 to £33,000 per annum. - Company Profit Share (first £3,600 is tax free (eligibility criteria apply . - Holiday of 22 days per annum (increasing with length of service). In addition, 8 bank holidays. - Birthday as additional paid leave (eligibility criteria apply). - Ongoing training and support. - Private Medical Insurance (including dental cashback) following successful completion of probation. - Hybrid working (following successful completion of probation). - Fresh fruit, the occasional pizza and a posh coffee machine! To Know Before Applying Regretfully, Trusted Technology Partnership is NOT a sponsoring organisation and is, therefore, not able to sponsor you for a visa if you require one (such as Tier 2) to work in the UK.

IT Support Technician Location: Ringwood, Hampshire + Hybrid Home Working Salary: £26,099 + Profit Share + Benefits Hours: 37.5 hours per week; Full-Time The Role You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers click apply for full job details

IT Support Technician Location: Ringwood, Hampshire + Hybrid Home Working Salary: £26,099 + Profit Share + Benefits Hours: 37.5 hours per week; Full-Time The Role You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle. Skills and Experience To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received. The Package: - Ongoing training and support - Role-specific training is available through Microsoft Learn - Company Profit Share (first £3,600 is tax free) - 22 days annual leave plus bank holidays, increasing with length of service - Birthday as additional paid leave - Additional paid leave (dependent on company performance) - Company sick pay policy - Pension Scheme - Private Medical Insurance including dental - Free Parking - Hybrid Working - Progression opportunities - Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office.

IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: - Identify and mitigate risks which could impact our services, performance or compliance. - Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. - Act as a key representative for the support department during service transitions, change initiatives, and project delivery. - Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: - Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. - Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. - Experience and knowledge of using ITIL best practice. - Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. - Strong analytical and reporting ability. - Ability to learn new technologies quickly. - Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. - Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: - Company Profit Share (first £3,600 is tax free). - 22 days annual leave plus bank holidays, increasing with length of service. - Birthday as additional paid leave. - Additional paid leave (dependent on company performance). - Company sick pay policy. - Pension Scheme. - Private Medical Insurance including dental. - Free Parking. - Hybrid Working. - Progression opportunities. - Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.