Travel Trade Recruitment Limited jobs

Business Development Manager - Premium Travel Scotland - Competitive salary + bonus - Monthly car allowance - Familiarisation trips and travel perks - 25 days holiday + bank holidays - Flexible working with 1 day from home - Strong company culture and career development opportunities This is a field-based role where you'll work closely with travel agent partners, grow market share, deliver inspiring presentations, and bring premium travel experiences to life. If you're passionate about travel, commercially minded, and love being out on the road building strong partnerships, this could be your next big move. What You'll Be Doing as a Business Development Manager - Growing sales and developing strategic relationships with retail travel partners - Delivering engaging product training, workshops and presentations - Identifying new business opportunities and growth markets - Representing the brand at travel events, trade shows and conferences - Driving awareness of premium and luxury travel products - Monitoring market trends and competitor activity - Working closely with internal teams to maximise performance and results What We're Looking For in our next Business Development Manager - Previous experience in Business Development, Account Management or Sales - Travel industry experience preferred (retail or wholesale) - Confident presenter with strong communication skills - Commercially driven with a passion for relationship building - Highly organised, self-motivated and proactive - Comfortable with regular travel and overnight stays What's On Offer - Competitive salary + uncapped bonus - Monthly car allowance - Familiarisation trips and travel perks - 25 days holiday + bank holidays - Flexible working with 1 day from home - Strong company culture and career development opportunities This is an exciting opportunity to join a respected global travel business and represent a premium product portfolio in a high-impact, relationship-focused role. Apply now to take your travel career to the next level. Or send your CV to (url removed) / call Nichola on (phone number removed)

Business Development Manager - Premium Travel Scotland - Competitive salary + bonus - Monthly car allowance - Familiarisation trips and travel perks - 25 days holiday + bank holidays - Flexible working with 1 day from home - Strong company culture and career development opportunities This is a field-based role where you'll work closely with travel agent partners, grow market share, deliver inspiring presentations, and bring premium travel experiences to life. If you're passionate about travel, commercially minded, and love being out on the road building strong partnerships, this could be your next big move. What You'll Be Doing as a Business Development Manager - Growing sales and developing strategic relationships with retail travel partners - Delivering engaging product training, workshops and presentations - Identifying new business opportunities and growth markets - Representing the brand at travel events, trade shows and conferences - Driving awareness of premium and luxury travel products - Monitoring market trends and competitor activity - Working closely with internal teams to maximise performance and results What We're Looking For in our next Business Development Manager - Previous experience in Business Development, Account Management or Sales - Travel industry experience preferred (retail or wholesale) - Confident presenter with strong communication skills - Commercially driven with a passion for relationship building - Highly organised, self-motivated and proactive - Comfortable with regular travel and overnight stays What's On Offer - Competitive salary + uncapped bonus - Monthly car allowance - Familiarisation trips and travel perks - 25 days holiday + bank holidays - Flexible working with 1 day from home - Strong company culture and career development opportunities This is an exciting opportunity to join a respected global travel business and represent a premium product portfolio in a high-impact, relationship-focused role. Apply now to take your travel career to the next level. Or send your CV to (url removed) / call Nichola on (phone number removed)

Want to take the next step in your travel career and lead the sales & operational performance of a successful tour operator's contact centre team? Are you a commercially driven Sales & Operations Manager who thrives on improving sales, performance, customer service and operational efficiency? Do you have the leadership skills to manage managers, drive accountability and take control when things don't go to plan? I am looking for an experienced Call Centre Operations Manager to join a successful Birmingham based tour operator, where you will take overall responsibility for the day-to-day operational performance of the business. From driving sales conversion and revenue performance through to overseeing after-sales, ticketing, customer service and operational support, this is a key leadership role with real influence across the business. THE JOB: - Taking overall responsibility for sales performance and operational delivery across the business. - Leading and managing Operational Department Managers, ensuring strong performance, accountability and engagement. - Driving sales conversion, productivity, revenue per call and overall commercial performance. - Monitoring daily, weekly and monthly KPIs, identifying performance gaps and implementing corrective action. - Overseeing Sales, After-Sales / Customer Service, Sales Support, Offline Support, Ticketing & Processing and Administration. - Ensuring smooth processes and effective handovers across the full customer journey, from initial enquiry through to post-sale support and ticketing. - Overseeing after-sales service and ticketing accuracy, ensuring issues are resolved efficiently and within agreed SLAs. - Reducing errors, delays, rework and customer complaints through strong performance management and process improvement. - Producing and analysing management reports covering sales performance, conversion, revenue, cancellations, amendments and year-on-year comparisons. - Using data and insight to identify opportunities for improvement and increase operational efficiency. - Acting as the senior operational lead during crises, including supplier failures, flight disruption, system outages and high-volume customer incidents. - Coordinating cross-departmental responses during operational incidents and ensuring clear communication throughout. - Overseeing operational recovery, including rebookings, refunds, ticketing amendments and the resolution of backlogs. - Conducting post-incident reviews and developing effective contingency and business continuity plans. - Ensuring systems, processes, website content, sales messaging and call routing remain accurate and effective. - Maintaining high standards of quality, regulatory compliance and GDPR across all operational departments. - Supporting the introduction of new products, initiatives and system changes. EXPERIENCE REQUIRED: To be successful in this role, you will have proven experience managing performance within a call-centre or contact-centre environment, ideally within travel or a tour operator environment. You will be a strong commercial leader with a proven track record of driving sales performance, conversion and operational efficiency. You will need to be confident managing managers, coaching and developing teams, analysing performance data and making informed decisions under pressure. Excellent problem-solving skills are essential, as is the ability to take ownership during operational crises and ensure the business continues to deliver for its customers. THE PACKAGE: You will receive a competitive salary circa 35k pa - 40k pa DOE. This is a fantastic opportunity to take a senior operational leadership role within a successful travel business, with the opportunity to make a genuine impact on sales performance, customer experience and the overall efficiency of the operation. INTERESTED: Please follow the instructions to apply, attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed). Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry? We have a variety of different opportunities, so do submit your CV to us! You must have full rights to work in the UK. We have a high volume of applications, so unfortunately we are unable to reply to unsuccessful applicants.

CALLING ALL TRAVEL AGENCY SALES MANAGERS/BDM'S Leading luxury Travel Company are looking for an experienced Agency Sales Manager/Business Development Manager who is passionate about all things travel. My client is a highly reputable, luxury tour operator and they are currently looking to recruit an experienced Business Development Manager to help develop and grow their presence within the travel agency community of the South Territory. This is an excellent opportunity to work for a well-established, luxury tour operator. As Business Development Manager you will be responsible for growing the company's market share, looking after dedicated accounts, creating new/nurturing existing business relationships, promoting a positive image to all UK Travel Agents, and representing the brand and industry events. JOB DESCRIPTION: This role would suit someone who is sales driven, thrives on seeking out new business opportunities and is looking for the next step in an already successful career in this area. We are looking for someone with an overall passion for travel and acts as a positive brand ambassador. AREA COVERING - SOUTH UK Main Duties and Responsibilities - Represent the company on the road, nurturing travel agent relationships - Review & analyse sales figures to identify trends and changes in performance levels in order to take necessary action - Feed market intelligence back into the business - Develop & maintain in-depth understanding of industry and key trends - Plan and host training events, road shows and overseas educational/familiarisation trips for key groups of travel industry partners - Work with our Travel Experts team to improve agent communication, service & resolve booking issues - Engage in close working relationships with key suppliers, to further encourage supplier investment with partners - Negotiate favourable commercial terms with national accounts EXPERIENCE REQUIRED: - Minimum of two years' experience in a field-based role within the travel industry (ideally with a tour operator) - Be able to demonstrate a proven successful record in travel account management, giving examples of how new business partners have been brought on board - Possess extensive existing relationships with travel agents in South territory - Experienced and confident in dealing with national accounts in your territory and negotiating commercial terms - Possess a 'can-do' attitude and represent the brand to the highest level in the UK and abroad - Be well-organised with the ability to forward plan on sales calls, meetings, joint marketing activity, events, and training - Must be flexible and prepared to travel extensively throughout the South territory as defined above in line with current and potential business) working extra hours including some weekends and evenings when required - Be confident utilising social media channels to promote yourself and the company - Have the ability to quickly build and foster good internal relationships to gain greater support around you when out of the office - Display strong communication and presentation skills at all levels (from home workers to travel agent teams and business owners and Directors) - Show confidence and ease when dealing with senior figures within the company and the wider industry THE PACKAGE: This offers a fantastic base salary plus car allowance, bonus and incentives We are a friendly bunch, we listen to our staff, treat everyone fairly, celebrate long service and loyalty, are flexible, fun, and sociable to create the best environment we can for our employees to flourish. We offer: - Discounts on Travel and Holidays - 25 Days Holiday plus UK Bank Holidays - Company Car - Work laptop and Phone - Standard Life Pension - 3% Employer Contribution, 5% Employee - Social Events: Summer Party, Christmas Party, Quiz nights and other socials. - Fresh Fruit in the offices INTERESTED? Follow the instructions to apply, attaching your CV. This vacancy is being managed by (url removed) / (phone number removed)

Are you experienced within the Travel Industry and knowledgeable of all things flight / GDS? Do you have a strong understanding of Travelport, amongst other CRS systems? We have the role for you! We are working with a well-established Corporate / Leisure Travel association, who are looking for a GDS whizz, to join the team within a Support Specialist position in London. This position provides all levels of GDS and technical product support to the companies advisors and internal departments, requiring assistance to resolve issues that could affect multiple points of the support structure. The role: - Support queries raised to the GDS Help Desk (Service desk) - Assist with GDS related questions (Formats, workflow, processes and configurations) - Manage all new advisors onboarding and offboarding (Agency implementations) - Set up new corporate clients (create profiles-Sabre/Client Base/Umbrella Faces) - Support Implementation of new client OBTs/BTA cards - Create bespoke solutions (processes/scripts) as required by the business to support internal or Advisor needs. - Support new product developments and rollouts that encroach on the GDS. - GDS Software installation & support - Support GDS Hotel rate code loading and ongoing maintenance - Set up / troubleshoot bespoke itinerary configurations (TripCase / Navitas Itin-X) - Manage/Support all processes that flow into/out of the GDS (this includes Advisor processes front end, through to our back-offices (Dolphin/Agresso Net Suite) - Identify and share changes and updates related to the GDS with operational leaders. - Set up / Support Sabre Red apps and scripts. - Set up / Support Galileo Navitas products. - Scriptwriting (Smart buttons-Travelport, Workflows-Sabre, Smartflows-Amadeus - Support Compleat (mid-office) updates where required. - Support GDS audits as and when required. - Support questions and troubleshoot for all GDS & GDS Tools - Evaluate and escalate where training needs are identified (Advisors). - Evaluate and escalate issues to IT and other operational teams where necessary. - Keep up to date with all changes to procedures/processes within the Travel Technologies team and other operational teams. - Ensure that all internal process documents are kept up to date. - Identify and share improvements suggestions to processes and procedures within the operations team / wider UK teams to enhance advisor and internal team processes. The person: - Advanced knowledge of the travel industry is essential. - 3 -5 years' experience (fully proficient) working with Travelport (back end) - Travelport script knowledge essential - Smart Buttons preferably - Thrives in a fast-paced environment and can easily adapt to the rapidly changing priorities of the business. - Ability to move projects and share updates in a timely manner with the project owner. - Ability to manage multiple projects/tasks simultaneously and prioritize own workload. - Excellent oral and written communication skills are essential. - Must have exceptional customer service skills. - Flexibility to support the needs of the business. The package: - A salary of circa 40,000 (depending on experience) - Hybrid working (Lovely West End offices) - fully remote also considered for the right candidate - Statutory Pension Scheme - Annual Leave Entitlement: 25 days plus 8 public holidays - Medicash Level 2 - BUPA Dental Level 1 - Discretionary Bonus of 5% - Life Insurance 2 x Annual salary - Health Assured EAP Interested? Please click APPLY or contact (url removed)